1 / 15

Patient/public engagement in sexual and reproductive health service planning

Patient/public engagement in sexual and reproductive health service planning. London Sexual Health Programme and Thames Valley University. Prof Nicola Robinson & Ms Ava Lorenc LSHP Forum 13 th November 2009. Patient and public engagement (PPE).

loe
Download Presentation

Patient/public engagement in sexual and reproductive health service planning

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Patient/public engagement in sexual and reproductive health service planning London Sexual Health Programme and Thames Valley University Prof Nicola Robinson & Ms Ava Lorenc LSHP Forum 13th November 2009

  2. Patient and public engagement (PPE) • NHS advocates user engagement in health & social care. • Planning, development, delivery, evaluation and improvement of health services • Need to identify how best to engage patients in relation to sensitive areas - sexual health – and vulnerable groups. • Challenges: engaging certain groups - women, older, younger, specific ethnic groups, patients without support groups

  3. Benefits of PPE • improves access to services • increases uptake of services • improves patient experience • improves cost-effectiveness • identifies innovative ideas • improves quality and outcomes

  4. Research Questions • What is the most effective way to engage patients and public from a wide range of backgrounds including age, ethnicity, gender and health condition in sexual health services? • What specific gaps exist in current sexual health PPE in London (who is not represented)? • What is the most effective and cost-effective way to mobilise patient/public views to create services which meet their needs? • What are the successful examples of good practice in sexual health PPE.

  5. Methods

  6. Timeline

  7. Preliminary results • 147 PCTs in England sent an email (20/10/09) requesting information on PPE in sexual and reproductive health • So far: • 7 emails were deleted without being read • 7 were undeliverable • 10 out of office • 6 treated as FOI requests (reply in 20 days) • 9 forwarded to other contacts, including PPE manager, commissioning team, teenage pregnancy team, SH team • 37 were read • 11 PCTs have given details of initiatives • 72 yet to read/respond

  8. Examples of initiatives: PCT 1 – rural location Consultation on future SH services. • Draft strategy on website • Letters on accessing strategy sent to councils, MPs, LINks, voluntary/community organisations • Internal staff bulletin to NHS employees • 2 press releases • Local radio interview • Alternative formats of strategy • Interviews with high-risk groups: 16-17 year olds; older people (60 to 75); BME; deprived areas; rural areas and sex workers

  9. Examples of initiatives: PCT 2 - midlands Sexual Health Needs Assessment • literature review • semi-structured interviews with professionals • interviews and consultations with users • epidemiological data Concluded that data needed from • Those with mental health problems • People with learning and/or physical disabilities • Older people (e.g. divorcees, swingers)

  10. Examples of initiatives: PCT 3 – large city Ways to engage young people • Designing poster competition • Facebook (voting on their favourite options) • Workshops in a 6th form college • Targetting radio stations which young people listen to • Comments on website

  11. Examples of initiatives: PCT 4 – large urban centre Large scale questionnaire-based consultation on SH strategy • 5000 responses • Local radio publicity • Event in city centre – 2000 responses • Results on many areas: location and type of service provider; opening times; sources of info/advice; pharmacy role; GP centre; type of services preferred

  12. Examples of initiatives: PCT 6 – greater London area • Liaise with Gay Men’s Project to access ready cohort of gay men to engage • Customer satisfaction surveys • Chlamydia screening office campaigns in conjunction with Boots the chemist in high street venues to attract public • Engage GPs who will engage patients

  13. Other examples • Surveys • Website feedback • Forums (on-line or physical) • Client champions • Twitter • Working with other organisations e.g. Connexions, the Youth Service, Teenage Pregnancy team, Lloyds pharmacy

  14. We need your help • Feedback on methodology of our study • Ideas of who to contact • Complete our survey • Come to our workshop • Send us details of your PPE initiatives • Volunteer to be interviewed Contact Ava : ava.lorenc@tvu.ac.uk 020 8209 4414

More Related