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E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu

E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu. Estonia. Facts about Estonia Population 1,34 M Area 45 000 km 2 240 municipalities among them 39 cities Population in the cities 943 000 e.g. 70% of population is urban. Responsibilities of the cit ies.

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E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu

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  1. E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu Hannes Astok

  2. Estonia Facts about Estonia Population 1,34 M Area 45 000 km2 240 municipalities among them 39 cities Population in the cities 943 000 e.g. 70% of population is urban Hannes Astok

  3. Responsibilities of the cities • Education • Social care • Culture, youth, sports • Roads, parks • Public transportation • Spatial planning • Building regulations • Business development Hannes Astok

  4. The aim on infosociety To serve people better • No sense of time 24/7/365 • No sense of location • Different channels/equipment • To give people access to all information • To help people realize their potential Hannes Astok

  5. Public Information Act All public documents should be published in the municipality’s home page • Legislation • Data • Surveys • Public information • Application forms Hannes Astok

  6. tallinn Hannes Astok

  7. tõrva Hannes Astok

  8. Vara vald Hannes Astok

  9. Tartu www Hannes Astok

  10. Astok www Hannes Astok

  11. ICT penetrationin Estonia Computer penetration 48% Mobile penetration 95% Hannes Astok

  12. All municiplities have access to internet • Big cities: broadband 100MB-1GB • Rural municipalities: ADSL 0,5-2 MB or radio links Hannes Astok

  13. InternetAccess for citizens • Public Internet Access Points • Schools • Libraries • Senior Centres • Youth Centres • Offices • Homes Hannes Astok

  14. Services should be easy to use • People need to get common to the Internet and to the services • It should be easy, friendly and even funny Hannes Astok

  15. Tartu www Hannes Astok

  16. webcam Hannes Astok

  17. leiubüroo Hannes Astok

  18. buss1 Hannes Astok

  19. buss2 Hannes Astok

  20. Id pilet Hannes Astok

  21. ID ticket Results: in Tallinn 70% using ID ticket Reason: ID ticket is cheaper than paper ticket Hannes Astok

  22. Online services • Services are similar for every municipality • Development works are expencive • Security portal is expencive Hannes Astok

  23. Online services Common governmental portal eKodanik /eCitizen Login with ID card or tby internet bank Open for all public services • municipalities, • government agencies, • public institutions Hannes Astok

  24. ekodanik Hannes Astok

  25. Kiri trt linnale Hannes Astok

  26. xtee Hannes Astok

  27. Important In all services are used central databases • All changes will be reflected directly to the web page or on application form • Less faults • Easy to make changes Hannes Astok

  28. Cooperation issues Government Back office X-road: state registries E-kodanik: citizen portal Municipality Front office Application forms Service points Hannes Astok

  29. Cooperation issues Cooperation between central government and municipalities is unaivoidable Hannes Astok

  30. Paperless office • Important task for ever municipality • Now in use ~40% of municipalities • Workflow speed is double higher • Connected with e-application forms Hannes Astok

  31. Gopro1 Hannes Astok

  32. gopro2 Hannes Astok

  33. M-services Estonia Computer penetration 48% Mobile penetration 95% There is lot of services worth to provide by mobile Hannes Astok

  34. M-services • M-parking Over 50% of parking payments in Tartu are made by mobile • T-number Tourist information by mobile phone Hannes Astok

  35. M-services • City phone 1789 SMS, calls or e-mails about utility issues: • Nonworking street lamps • Broken parkbenches • Hole in the street Hannes Astok

  36. M-services • M-teacher Messages from teacher to the students and parents • M-library Alerts about non-returns or book arrivals • M- neighbor watch Alerts from police to neighbor-watch teams, bus and taxi drivers Hannes Astok

  37. Location services • Location services are coming to market • Intuitive approach Hannes Astok

  38. askohateenus1 Hannes Astok

  39. Asukohateenus2 Hannes Astok

  40. tulemus Hannes Astok

  41. Estonia Our mission To help people realize their potential with the tools of infosociety Hannes Astok

  42. Thank you! Hannes.Astok@raad.tartu.ee Tel +372 736 1111 Mobile +372 5091366 www.tartu.ee Hannes Astok

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