COMMUNICATION

1. COMMUNICATION

2. What is Communication? • The actorprocessof communicating; fact of being communicated. • The imparting or interchange ofthoughts, opinions, or information by speech, writing, or signs. • Something imparted, interchanged, ortransmitted. • A document or message imparting news, views, information, etc.

3. Meaning of Communication • Communis ------ Latin word • Meaning - common for all. • To share • A common activity

4. Why communication? • Express oneself • Explain • Strengthen mutual sense of commitment • Building relationship • Satisfy human needs • Bridge gap • To inform (get & give)

5. Why communication? • To change behavior • To get action • To ensure understanding • To persuade • Career enhancement • CONDUCIVE ENVIRONMENT

6. MISUNDERSTANDING????

7. Need/Purpose of Communication • Inform • Advice • Order • Motivate • Negotiate • Persuade • Warn • Educate • Suggest • Ask • Answer • Convey • Train • Command • Counseling • Raise morale • Appreciate • Simply

8. Common ways of communication? • Speaking • Writing • Visual • Body language

9. To send clear message • To receive & correctly understand message • We use • Verbal messages (speak) • Para verbal messages (tone, pitch, pace of voice) • Non verbal messages (primary)

10. Features • Unavoidable • Continuous process • Two way traffic • Role of perception (use 5 senses) • Social process • Multipurpose

11. Role of Communication • Foundation for healthy relationship • (create & maintain) • Strengthen mutual sense of commitment • Bridge gap where there is misunderstanding • Binding an organization together • (formal and informal)

12. Types of Communication • One way and two way • Verbal and Non – verbal • Formal and Informal • Interpersonal and Intrapersonal • Mass communication • Meta communication (communication barriers)

13. One Way & Two Way Communication

14. Verbal & Non verbal Communication

15. Verbal and Non - verbal • Both oral and written • Always accompanied by non verbal communication

16. Verbal Communication Oral (with people present) • Face to face • Telephone • Interview • Group discussion • Negotiation • Meeting Written (with people not present) • Letters • Notice • Memos • Report • Minutes

17. Non verbal Communication • Communicating without words • Symbols, Gestures and Facial expressions • Independent of verbal communication • Involuntary and unconscious • Difficult to control • “ANYTHING APPEALS TO THE SENSES”

18. Research on Body Language

19. Difference between verbal & non- verbal communication • Use of words • Use of language always accompanied by non verbal • Voluntary / deliberate • Use of symbols • Other than the language - (pictures, maps, graphs,….) • Independent of verbal communication (red = danger, nodding head,..) • Involuntary & unconscious • Understanding non verbal helps to improve oral & written communication

20. Formal and Informal Communication

21. Formal Communication • Upward, Downward and Lateral/ Horizontal • Flows through line and authority • Recorded /documented • Flows in one direction only • Genuine and authentic • Red tapism/ Bureaucracy • Dilutes accuracy

22. Information Communication(Grapevine) • Basically a horizontal communication • But doesn’t follow any set patterns • Spontaneous • Multidirectional • No records • Very fast • Provides vent to employees

23. Interpersonal or Intrapersonal Interpersonal • Two or more persons • Group (committee, etc.,) • Public meetings Intrapersonal • Internal dialogue within the mind

24. Meta Communication • Implies meaning conveyed by • tone of voice • choice of words • Silence • omission

25. Meta Communication • A message communicated not through words, but along with words. • Can be intentional or unintentional • “Try to reach the airport, well on time” • “Haven’t finished the project yet? Fantastic!!” • http://www.slideshare.net/thamaraiselvinagesh/communication-9057524