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Enhancing Communication Climates and Handling Criticism Nondefensively

Explore methods to improve communication climates, prevent defensiveness, and respond nondefensively to criticism effectively for better interactions. Learn about causes, reactions, and remedies to create a positive environment.

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Enhancing Communication Climates and Handling Criticism Nondefensively

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  1. Communication Climate:Confirming Communication • Recognition • Acknowledgement • Endorsement

  2. Communication Climate:Disconfirming Communication • Verbal Abuse • Complaining • Impervious Responses • Interrupting • Irrelevant Responses The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them; that’s the essence of inhumanity. George Bernard

  3. Communication Climate:Disconfirming Communication • Tangential Responses • Impersonal Responses • Ambiguous Responses • Incongruous Responses The worst sin towards our fellow creatures is not to hate them, but to be indifferent to them; that’s the essence of inhumanity. George Bernard

  4. Communication Climate:How Communication Climates Develop • Escalatory Conflict Spirals • De-Escalatory Conflict Spirals

  5. Defensiveness: Causes & Remedies • Causes: Face-Threatening Acts

  6. Defensiveness: Causes & RemediesTypes of Defensive Reactions Attacking the Critic • Verbal Aggression • Sarcasm How Critical are You? http://www.rateyourself.com/poll.cfm/Subject_ID/3/Poll_ID/4001

  7. Defensiveness: Causes & RemediesTypes of Defensive Reactions Distorting Critical Information • Rationalization • Compensation • Regression

  8. Defensiveness: Causes & RemediesTypes of Defensive Reactions Avoiding Dissonant Information • Physical Avoidance • Repression • Apathy • Displacement

  9. Defensiveness: Causes & RemediesPreventing Defensiveness in Others • Evaluation Versus Description • Control Versus Problem Orientation • Strategy Versus Spontaneity • Neutrality Versus Empathy • Superiority Versus Equality • Certainty Versus Provisionalism

  10. Defensiveness: Causes & RemediesSaving Face The Clear Message Format • Behavioral Description • Interpretation • Feeling • Consequence • Intention

  11. Seek More Information Agree with the Critic Defensiveness: Causes & RemediesResponding Nondefensively to Criticism

  12. Responding Nondefensively to Criticism - Seek More Information • Ask for Specifics • Guess About Specifics • Paraphrase the Speaker’s Ideas • Ask What the Critic Wants • Ask About the Consequences of Your Behavior • Ask What Else is Wrong

  13. Responding Nondefensively to Criticism - Agree with the Critic • Agree with the Facts • Agree with the Critic’s Perception

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