BODY LANGUAGE

1. BODY LANGUAGE Beverly Chana President Professional Career Services, LLC bchana@procareerservices.com www.procareerservices.com Copyright 2010, Professional Career Services

2. BODY LANGUAGE BODY LANGUAGE SPEAKS VOLUMES WITHOUT EVER SAYING A SINGLE WORD. 7% OF THE MESSAGE IS VERBALLY COMMUNICATED. 93% IS NON-VERBALLY COMMUNICATED. 38% IS THROUGH ATTITUDES AND TONES. 55% IS THROUGH FACIAL EXPRESSIONS. Copyright 2010, Professional Career Services

3. BODY LANGUAGE • WE HAVE BEEN EDUCATED TO PREFER WORDS • WE TEND TO OVERLOOK NON-VERBAL SIGNALS. • DISCREPANCY BETWEEN WORDS AND PHYSICAL ACTIONS. • TRUST WHAT WE SEE – THE NON-VERBAL MESSAGE. • WORDS CAN BE MANIPULATED - GESTURES AND PHYSICAL REACTIONS ARE HARDER TO CONTROL. Copyright 2010, Professional Career Services

4. BODY LANGUAGE BODY LANGUAGE NEEDS TO BE ADJUSTED FROM WHAT MOST OF US LEARNED GROWING UP. MOST WOMEN TEND TO HAVE MORE “APOLOGETIC” BODY LANGUAGE THAN MEN. IN BUSINESS WE NEED TO BE AWARE OF OUR NON-VERBAL SIGNALS OF ASSERTIVENESS. Copyright 2010, Professional Career Services

5. BODY LANGUAGE WHERE DO YOU KEEP YOUR HANDS/ARMS DURING A MEETING? HOW DO YOU STAND WHEN DELIVERING INFORMATION? WHAT DO YOU DO WITH YOUR LEGS WHEN YOU ARE SEATED? HOW DO YOU GESTURE WITH YOUR ARMS/HANDS? Copyright 2010, Professional Career Services

6. BODY LANGUAGE HOW DO YOU GREET SOMEONE? EYE CONTACT GRIP POSTURE BE AWARE OF MOVES WHICH MAY BE PERCEIVED AS PREENING OR EVEN PROVOCATIVE. KNOW WHEN YOUR BODY LANGUAGE IS HARASSING. Copyright 2010, Professional Career Services

7. BODY LANGUAGE SIGNS OF DECEPTION CHANGE IN VOICE PITCH CHANGE IN RATE OF SPEECH CHANGE IN EYE CONTACT CHANGE IN STANCE OR POSITIONING CHANGE IN GESTURES CHANGE IN COMPOSURE Copyright 2010, Professional Career Services

8. “WHAT YOU DO SPEAKS SO LOUD THAT I CANNOT HEAR WHAT YOU SAY.” Ralph Waldo Emerson Copyright 2010, Professional Career Services