USE THE POWER OF CALLING TO EASILY GETTING IN TOUCH WITH THE CLIENT YOU WANT & GROW YOUR BUSSINESS

1. USE THE POWER OF CALLING TO EASILY GETTING IN TOUCH WITH THE CLIENT YOU WANT & GROW YOUR BUSSINESS

2. About US • InfoWorld is a division of Haware Ventures Pvt Ltd. is a bpo/kpo company with office in Vashi, Navi Mumbai, India. We started our journey in the year 2007 & we are going good……. • InfoWorld is multi-lingual BPO and KPO service provider offering a diverse range of Voice and Knowledge Services. InfoWorld has built its reputation by adding value and improving processes, thus enhancing the productivity for their clients consistently, exceeding the deliverables and increasing their competitive edge. • Our expertise and in-depth knowledge in the BPO and KPO business offerings enables us to provide innovative and cost effective solutions to our clients. • InfoWorld has carefully selected technology enablers to ensure that client-defined service levels for performance, compatibility, stability, reliability, security and business continuity are maintained. • InfoWorld as invested in the best possible Telecom and IT tools to mitigate client concern over Data Protection and Security. InfoWorld also offers multiple options to clients while choosing the hosting locations and data management facility. • Our main differentiator has been our ability to successfully migrate programs at optimum cost, minimizing the learning curve and exceeding client expectations. The in-depth knowledge and experience we have gained over the last six years servicing various geographies and multiple business verticals are available for easy arbitrage.

3. VISION Info World intends to provide contact center services of impeccable quality to its clients by using latest technologies and tools with futuristic approach. By incessantly striving for betterment in the quality, we aim to establish ourselves as providers of qualitative contact center services. The main aim of our business is to provide the value for money service in terms of voice accent, quality of agents, English speaking ability and common sense.

4. WHY YOU NEED INFOWORLD? • Delighted Customers • Inspired employees • Empowered partners • Energized society

5. INFOWORLD-- Value Proposition Labor Arbitrage:Cost Savings ENHANCED SERVICE QUALITY INFOWORLD CUSTOMIZATION LARGR TALENT POOL

6. Fact Sheet – Inez Info A leading BPO services provider located in Navi Mumbai, a premier Offshoring hub • Subsidiary of a large Corporate group • Service offerings • Voice Services • Back Office Services • International Markets serviced • United States of America • United Kingdom • Australia

7. Domain Expertise & Services Offerings Industry Focus Horizontals Voice Telemarketing Sales Lead Generation Collection Calls Surveys /Data Collection Voice Services Banking and Financial Services Telecom BACK OFFICE Mortgage/loan processing Billing/Coding Healthcare Back Office Service Media and Entertainment

8. Infrastructure • The state-of-the-art Haware’s InfoTech park (Info world) are located near Vashi railway station, Navi Mumbai (area 11600 Sq. Feet). Currently 100 seats in function and 250 seats to go live… • Ideal working space for offices, software units, call centers, BPO’s and service centers with immediate high speed connectivity. • Conference and training facilities with multimedia projection systems for presentations. • Also include special areas for IT exhibitions, restaurants and business centers. • Strategically located on the Maharashtra Knowledge corridor and easily accessible from Mumbai Airport/Railway station. • Plan for new center outside Mumbai. • Adequate resources to expand capacity.

9. Technology • 4+4 MBPS Leased Line to ensure uninterrupted link-up as well as adequate speed. • Predictive Dialer • High End IBM, HP Servers for Databases, Email, CTI and other applications (SQL server etc). •  World Class Network Operations Center with Well Equipped Server Rooms • Gigabit Ethernet based LAN with P-IV Desktops for Agents • SSL VPN and Data encryption for secured upload / download. • 24 hrs power back up.

10. Service Delivery Infrastructure End Users Agent Station Voice, Back office And/or Web Client

11. Business Continuity Plan (Under Implementation) • Risk mitigation strategies (Fortification, Risk Transfer) • Redundancy & Backup measures (Technology, Operations and HR) • Network & Equipment monitoring (Failure • detection, Alerting mechanism, escalation procedures) • Emergency re-routing (Dual connectivity, auto transfer) • Infrastructure support

12. Operations • Dedicated Operation Managers to each process with strong domain expertise. • Managers : Team Leaders ratio is 1: 2 • Team Leader : Agent is 1:10 • Dedicated Agents to each process • Dedicated Trainers for each process.

13. PROCESS HANDLING BY US? • We offers world-class end-to-end business process outsourcing services that can help companies achieve improved business performance. We bring together state-of-the art infrastructure, advanced technology, best people, and process excellence, to deliver services that create a real value impact on our clients business. • Our service portfolio includes inbound and outbound call management and back office operations support. By customizing our services to best suit our clients’ business requirements; we help our clients achieve maximized process productivity and profitability. • We are committed towards maximizing the value creation for its clients. To achieve this, we are constantly identifying solutions and strategies that can help us extemporize on our service deliverance towards our clients. • We are handling several domestic & international inbound & outbound processes. We are expertise in the following fields:- • Banking • Insurance/Healthcare • End to end Sales • Telecom • Appointment settings • Retail/Media/Entertainment • Technical process inbound & outbound

14. OUR CUSTOMERS InfoWorld BPO is committed to adding value to its clients business by offering them world-class BPO services that are consistent with their business goals. Working in collaboration with our clients, we offer customized services that best meet their business interests. Today, we are helping leading organizations optimize their business performance. By leveraging on our technological excellence, process excellence, best in class talent and extensive industry know-how, we help our clients compete more efficiently and effectively. Our Clients are spread across diverse industry verticals such as Banking, Finance, Insurance, Retail Collection, Telecom etc. We are serving to all over the world………

15. Enabling Total Reliability Our Technology Partners

16. Security Physical Security • Physical Access restricted Electronically • Closed Circuit Television Cameras • Blocking of Output Device • Facilities Manned 24x7x365 Technology Security • Encryption for links connecting to all client networks • Firewalls located on all networks • Intrusion detection systems • Data Backup

17. Team Deployment & Orientation Process Deployment Orient Actionize Improve Process Control Document / SoW Operations Review & Audit Relationship Management

18. Quality • Our Quality program is a disciplined methodology for defining, measuring, analyzing, improving, and controlling the quality of our processes and services. The team focuses on enhancing SLA metrics, productivity, and quality through call monitoring and data analysis. • We Process Excellence Department ensures that: • Continuous improvement of the processes – Tools and Systems • Variations are tracked and controlled on a regular basis – Appropriate checks and follow ups are done to ensure efficiency • We focus on quality results in: • Excellent and Reliable Service Delivery • Streamlined Operations that Ensure Customer Satisfaction • Efficient Business Processes • Training and Development of the Team • The Quality life Cycle includes broadly: • Call Evaluations –Live calls and screen barge-ins • Digital recording and monitoring of the calls – Record reference and training purposes. • Feedback sessions- Coaching and mentoring • Periodic Audits • We believe in delivering numbers with Quality and focus to enhance Customer services to our customers. We continuously work to enhance current quality practices and share the learning with our customers to create new benchmarks.

19. Organization Structure DIRECTOR GENERAL MANAGER Process Head/Process Manager HR/Operation Manager TEAM LEADER / QUALITY ASSOCIATE/TRAINER Sr. CSE CSE

20. Contact Information Knowledge Center VASHI InfoTech Park 5th Floor , Plot 16, Sector 30A , Vashi, Navi Mumbai – 400705, India Website:- www.infoworldbpo.com Email: info@infoworldbpo.com Phone – 61163500

21. MISSION STATEMENT “We work to make difference to the way people live”. Vision – Anticipating change and seeing possibilities beyond today’s challenges. “We do not do different things, we do things differently”

22. So lets take one more step to success your business……………….. Thank You