1 / 3

CoS Objection Process Review

CoS Objection Process Review. Key features of current process Alternative process options Note: Analysis limited to CoS Objections CER investigating growing level of erroneous transfers. 1. Key Features of Current Process. Customer objects to CoS; communicates to Old Supplier

lotte
Download Presentation

CoS Objection Process Review

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CoS Objection Process Review • Key features of current process • Alternative process options Note: • Analysis limited to CoS Objections • CER investigating growing level of erroneous transfers

  2. 1. Key Features of Current Process • Customer objects to CoS; communicates to Old Supplier • Old Supplier passes objection to MRSO, via 012 message • MRSO validates objection against Objection Expiry Criteria • If accepted: MRSO sends 112 message to New Supplier • New Supplier decides whether to accept the customer’s objection • If accepted: sends 011 message to confirm acceptance • If not accepted or if no 011 message sent within 10 days of receipt by MRSO: Objection lapses, customer required to raise again

  3. 2. Alternative Process Options P P P P Similar * to process found in… * Process analogies based on research by Gemserve (see RMDS Calendar entry entry for 5th July 2010)

More Related