1 / 5

Conflict Resolution

PETS 2015. Conflict Resolution. Conflict within a club is common. Differences of opinion can enrich a club by giving different perspectives. C an be destructive when it gets to the conflict stage. PETS 2015. Strategies for Conflict Resolution.

lotus
Download Presentation

Conflict Resolution

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. PETS 2015 Conflict Resolution • Conflict within a club is common. • Differences of opinion can enrich a club by giving different perspectives. • Can be destructive when it gets to the conflict stage

  2. PETS 2015 • Strategies for Conflict Resolution • When angry, separate yourself from the situation and take time to cool out. • Attack the problem, not the person. Start with a compliment. • Communicate your feelings assertively, NOT aggressively. Express them without blaming.

  3. PETS 2015 • Strategies for Conflict Resolution • Focus on the issue, NOT your position about the issue. • Accept and respect that individual opinions may differ. • Do not review the situation as a competition, • Focus on areas of common interest and agreement, instead of areas of disagreement

  4. PETS 2015 • Strategies for Conflict Resolution • NEVER jump to conclusions or make assumptions about what another is feeling or thinking. • Listen without interrupting; ask for feedback if needed to assure a clear understanding of the issue.

  5. PETS 2015 • Strategies for Conflict Resolution • Remember, when only one person’s needs are satisfied in a conflict, it is NOT resolved and will continue. • Forget the past and stay in the present. • Build ‘power with’ NOT ‘power over’ others. • Thank the person for listening. • What are some examples of conflict you experienced • In your club ? • How was the conflict resolved ?

More Related