How “FIT” is your PROFESSIONAL IMAGE ?

1. How “FIT” is yourPROFESSIONAL IMAGE ? Survival of the “Fittest” River Rock Casino Resort Richmond, B.C. Sept 18th – 20th Tim Moore Associates 2008

2. Survival of “fittest” in a casino…? • Best payout slots - $ 5, $ 1, .50, .25, .05 • Always play the max bet ! • Play denomination and amount within your comfort zone… allowing a half decent amount of play • Read machine…odds, pay lines, return • Obtain a free “Player Points Card” • That way you can still earn points Individual results WILL vary. Only bet what you’re prepared to loose! Tim Moore Associates 2008

3. Tim Moore Associates • Global Supply Chain Recruiter • Over 1,000 clients in Canada and 7 other countries • 4600+ Supply professionals registered with Tim Moore Associates. • Public, private, manufacturing, services, logistics, charitable, and much more. • Impressive ten year track record Tim Moore Associates 2008

4. Our website… • www.timmooreassociates.com • 24 page “TIPS” booklet - click • Leave behind your resume for review Tim Moore Associates 2008

5. Thirty second elevator introduction • Global Supply Chain Recruiter that not only changes people’s lives…but their livelihoods as well… • We offer an immediate positive affect by improving the acumen, skill set and professionalism in the Supply Chain area, boosting the bottom line performance of our clients globally. Tim Moore Associates 2008

6. What might be your introduction? Power of first impressions • Previously 2 minute assumption • Then 30 seconds • NOW ”Blink: The Power of Thinking Without Thinking,” by Malcolm Gladwell. • Decisions may occur much faster – think instantaneously or in two seconds. • Your communication and the image you present, create the first - often the lasting impression of “professional” image on the people you meet. Tim Moore Associates 2008

7. How Fit is your Professional Image? LEARNING OUTCOMES • What is a “Professional” Image? • Do YOU really manage or control it? • Why is it important to you…and your employer? • How to best ‘survive’ in today’s workplace • What elements make up one’s professional image • How “FIT” is yours? Tim Moore Associates 2008

8. How Fit is your Professional Image? Learning Outcomes • Best resume format for Supply Chain PROFESSIONALS. • Best interviewing ‘tips’ • Career advice • Developing “Brand YOU.” Tim Moore Associates 2008

9. What is Professional Image? Professional image is the set of qualities and characteristics that represent the perceptions of your competency, characterand commitment as judged by key stakeholders (i.e., superiors, subordinates, colleagues, vendors, clients). Tim Moore Associates 2008

10. Do YOU control it? • The fact is, you can’t really control everyone’s exact opinion. • You can only influence your professional image, based on what other people see, hear or comprehend. • People are constantly observing your behavior and forming theories about your competency, character, and commitment. • At times, these can change rapidly (+-) and be disseminated throughout your workplace. Tim Moore Associates 2008

11. Why is it important to you? • Your professional image not only speaks volumes about who you are, but also who you can be or what you can accomplish. • It speaks of your abilities, technical competence, social skills, strong character, and integrity. • Shows your commitment to your company, your team, and your profession. Tim Moore Associates 2008

12. HOW TO INFLUENCE OTHERPEOPLE’S JUDGEMENT • Although you can’t influence it entirely, it is only wise to add your voice and effort in helping to frame others' theories about who you are and what you can accomplish. • Project a positive and professional image… at all times. Tim Moore Associates 2008

13. Elements of Professional Image • Personal traits – dress, body language, education Who you are, rather than what you do. • Social identity group(s) Fe/Male, Parent, Immigrant/Canadian Who you belong to or are identified most readily with. • Professional Groups What you do for a living; are you ‘engaged’ and involved? Depending on the ‘observer’ and situation, each element may take different priorities and can draw stereotypes from each other. Tim Moore Associates 2008

14. Two ways to survive judgment…1. Impression management Manage your impressions in 3 ways: • Non-verbal behavior -appearance, demeanor • Verbal cues - vocal pitch, tone, and rate of speech, grammar and diction, disclosure • Demonstrative acts: Job performance, Dedication to profession, Continued selfimprovement – education, fitness Volunteering -improvement and assistance to others. Tim Moore Associates 2008

15. Two ways to survive judgment…2. Positive distinctiveness • Positive distinctiveness usually involves attempts to educate others about the positive qualities of your identity group, advocate on behalf of it, and incorporate your background and identity-related experiences into your workplace interactions and innovation. (It’s the “value add…”) • The way you act and behave influences the way you are approached, how you are treated, and the way you are given opportunities to excel. Tim Moore Associates 2008

16. Importance to you and employers Successful impression management can generate a number of important personal and organizational benefits, including: • career advancement, • client satisfaction, • better work relationships (trust, intimacy, avoiding offense), • group cohesiveness, • a more pleasant organizational climate, • a more fulfilling work experience. Tim Moore Associates 2008

17. Take a strategic approach • Identify your ideal state. • What are the core competencies and character traits you want people to associate with you? • Which of your social identities do you want to emphasize and incorporate into your workplace interactions, and which would you rather minimize? Tim Moore Associates 2008

18. Conduct an audit • Assess your current image, culture, and audience. • Consider what are the expectations for professionalism in your firm? • How do others currently perceive you? • How do you compare with your mentor or role model? Tim Moore Associates 2008

19. How “FIT” is your professional image? • Are you consistently projecting the best qualities that show your competency, characterand commitment? • Are you demonstrating professionalism in your Job performance, dedication to profession, Continued selfimprovement, and helping others? • Are you gaining the skills required to excel in your job and/or profession? Tim Moore Associates 2008

20. Skills needed to ensure a professional SC image “HARD” (technical) skills - associated with Supply Chain professionals. • Contract writing and negotiations. • Identifying cost saving opportunities and implementing savings plans. • Initiating successful purchasing policies and their ongoing development. • Tracking market conditions, price trends, and futures markets. • Work process mapping and development. Tim Moore Associates 2008

21. Skillset needed to Project a professional SC image HARD SKILLS • Developing internal controls for purchasing procedures. • Designing strategic directions for the procurement department. • Project management. • Merger and acquisition consolidation. • Outsourcing planning and execution Tim Moore Associates 2008

22. Typical Supply Chain “Soft” (corporate) skills requested • problem solving • Communication - team player skills • conflict management • interpersonal skills • planning and organization • leadership and motivation skills • initiative Tim Moore Associates 2008

23. The reality is… MYRIAD SOFT SKILLS ARE REQUIRED Seven categories: • Social skills, • Teamwork, • Oral competence, • Independence, Emerging soft skills 5. Diversity awareness 6. Networking 7. Responsible Procurement Tim Moore Associates 2008

24. SOFT SKILLS 1. SOCIAL SKILLS • Politeness • respect for others • positive attitude • friendly attitude • enthusiasm • empathy • patience • convincing others • sense of humour Tim Moore Associates 2008

25. Soft skills 2. TEAMWORK • Conflict Management • Foster a collaborative style of working • Ability to lead others - effectively 3. ORAL COMPETENCE • Effective communication • Public speaking • Art of Presentation - exposing the corporation's leadership to what is possible or requiring action. • English (and other) Language skills Tim Moore Associates 2008

26. Soft skills 4. INDEPENDENCE – your greatest area of impact ! • Honesty, Integrity, Morality (avoids corp. scandal) • Discipline, Perseverance, Patience. (Several interim steps over a long timeframe to position the procurement function to properly address emerging issues). • Global perspective of Supply function within organization • Knowledge of culture and structure of your employer • Able to operate in a Global business environment. • an innovative spirit that challenges the status quo; • Seek new solutions to problems; • Confidence, Flexibility - desire and ability to change • Ability to learn, update, and integrate knowledge learned. • Sense of responsibility (environment, general public, employer, emerging economies - suppliers) • Loyalty toward employer • A sense of urgency – act promptly • Computer and internet capable • Cleanliness and Excellent Health Tim Moore Associates 2008

27. Emerging soft skills 5. DIVERSITY AWARENESS • Ability to perceive and respect cultural differences. • Learn new processes and methods across cultural boundaries, being mindful of ethical and social differences. • Bring a broader understanding of how to work in different settings, and act as a bridge between cultures. Tim Moore Associates 2008

28. Emerging soft skills 6. NETWORKING SKILLS Business networking is a method by which business opportunities are created through networks of like-minded business people. When followed correctly, allows greater activities for the business person to build new business relationships and generate business opportunities at the same time. Tim Moore Associates 2008

29. What can Buyers do…? Stop exploitative practices Know your global impact Respect and ensure (more than) minimum human rights are adhered to in the Supply Chain. Good, stable, long term relationships with the suppliers. Clear, timely, honest communication. Price calculation and the establishment of sustainable prices, which covers the cost of production, living wages and enables the supplier to make a level of profit. Clear lead time, and on time/in full payments. Support to the small groups of farmers and workers in the supply chain 7. Responsible Procurement Tim Moore Associates 2008

30. Why are soft skills important? • Employers often use soft skills to short list potential employees. • When you are short listed and there are two or three remaining candidates, your soft skills AND professional image, can give you that extra push that will win your next big career move. Tim Moore Associates 2008

31. Ways to project Professional Imagewhen job searching • Best resume format. • Best interviewing experience • Best follow up techniques • Best ways to negotiate an offer • Develop a solid “Brand YOU.” Tim Moore Associates 2008

32. Professional resume format Use a Canadian format • No to: marital status, number of dependents, religious or political affiliations, SIN, photos, references. • YES to: Immigration status, start date, address, preferred contact method. • In general: absolutely NO TYPOS, concise yet sufficient, precise. Tim Moore Associates 2008

33. NAME, academic and/or professional designations COMPLETE mailing address City, Province, Postal Code Contact numbers, HOME, CELL (not work) e-mail address, networking address (if professional - Linkedin) CAREER PROFILE: A brief two or three sentence ‘synopsis’ of your career and what you offer employers. “A Certified Professional Purchaser (C.P.P.) with over twenty years of experience in the automotive, pharmaceutical and engineering sectors. A seasoned strategist and contract negotiator specializing in raw materials, MRO, and industrial buying.” Avoid “Objectives” which are too limiting and confusing to HR professionals. Determine and lead with which is stronger…your education or employment. EMPLOYMENT EXPERIENCE (in chronological order, most recent first): Name of employer, job title, dates of employment (from – to) Avoid web addresses, flashy logos – which may not scan or print. Reason for leaving (downsized, closure, re-organized, short term contracts etc.) Industry: Helps recruiters and HR representatives identify if you’re a match. Idea of what the organization makes, distributes or service it provides. Examples of what you’ve bought for them. Amount of procurement budget you controlled – if not confidential. Number of staff supervised. ACHIEVEMENTS (quantify), COST SAVINGS ($ %) and awards Tim Moore Associates 2008

34. FORMAL, PROFESSIONAL AND CONTINUING EDUCATION – ideally most recent first. Complete name of designation, correct abbreviation, name of institution (College, University, Association), dates of study or attainment. Complete list of courses (where taken too) and/or seminars taken. Don’t forget internal company training as well. Attach transcripts if too lengthy. MEMBERSHIPS AND/OR PROFESSIONAL AFFILIATIONS : Purchasing Management Association of Canada (PMAC) SKILLS and STRENGTHS: Computer skills: software, hardware specialization, SAP (which modules), JD Edwards, Microsoft Office (Word, Excel, Access, PowerPoint, etc.) Website development. LANGUAGES: English, French, Mandarin, Cantonese AWARDS: HOBBIES: Ideally those which may compliment your job skills – stress relief, mentoring others. AVOID REFERENCES and/or testimonials on resume : Remember: Name on each page header SPELLCHECK, SPELLCHECK, SPELLCHECK ! Don’t let it read like a ‘cut and pasted’ job description. NO PHOTOS Tim Moore Associates 2008

35. Best interview techniques • Be concise. Time is limited. The interviewer (usually) has set questions to determine your suitability; and only so much time to ask them. • RESEARCH, RESEARCH, RESEARCH – check website ! Know the job you’re going for. Research the firm, it’s products, services. • Show ENTHUSIASM ! • Don’t complain or criticize. • Don’t dwell on salary or benefits until the 2nd interview. Might show you want to GET more than you have to offer… • Show interest. Ask when the decision will be made, if you can call and follow up. Ask for the job. • Don’t forget to ask “How did this job become available…?” • See www.timmooreassociates.com for more information. Tim Moore Associates 2008

36. Negotiate your OFFER. • Show them your professionalism by negotiating an offer. • Ask for it in writing. Clarify terms. • Ask for time to consider it. • Ask if that’s ‘the best you can do…?” (You may be surprized…) Know your self worth regarding salary. Consider employer, sector, locations. Understand salary is just ONE aspect. Tim Moore Associates 2008

37. Packaging and MarketingBRAND YOU ! • Product Branding started in the 80’s. Large firms sold customers an image, rather than simply product. - Nike’s “Just do it.” (Sold athletic image, not $200 shoes) • Benefits: - Support premium pricing - Extend product lines -Increase company valuations -Enable Survival in downturns better -Even attract better talent to organizations. • Evolved in the 90’s to celebrities endorsing products, to creating their own ‘persona’s’ that are presented as brands. Martha Stewart, Tiger Woods, Donald Trump. Tim Moore Associates 2008

38. Why Not Personally Brand? • TWO QUOTES TO REMEMBER… John A Byrne – Editor – Fast Company, March 2004 The World of Careers & Job Searching • “Now as companies continue to discard employees like used Kleenex, you have no choice but to actively market your personal brand. No one else will do it for you." William Arruda, Personal Branding Guru. • “Nowadays you have to clearly communicate the unique promise of value that you have to offer employers.” EVERYTHING TO THIS POINT IN THE PRESENTATION HAS BEEN ABOUT BRAND “YOU.” KEY WAYS of Personally Branding: • Professional Image – determine what you want to project. • Hard and soft skills SC employers are looking for, and working on them. • Professional Resume – craft it to show SC excellence AND your “value add.” • Professional Interview – be consise, specific and PREPARED. • Professionally negotiating an offer. • So what’s the latest innovation regarding BRAND YOU…. Tim Moore Associates 2008

39. Professional Portfolio • Putting it all together in a handy reference binder or portfolio. • Include all relevant documents which are good examples of your Brand that would not be appropriate in a concise resume. • Be sure to highlight: Unique skills: What people have said about you in reviews, letters, e-mail. Your achievement: Certificates, letters of praise or thanks, actual price or spend savings. Your involvement in influential projects – examples of where you have been the lead or part of a Team, for a project or job, and made a difference. Samples of testimonials and/or references. But don’t leave them behind. (They’re “available” for 2nd, 3rd interviews.) ***Be specific. It adds and builds credibility.*** Tim Moore Associates 2008

40. Is this a professional image? Tim Moore Associates 2008

41. VALUE ADD (branding) you bring, as a SC Professional. • Optimize the use of resources for which you are responsible so as to provide the maximum benefit to your employer; buying without prejudice, seeking to obtain the maximum value for each dollar of expenditure. • Serve and protect the Public Interest, withoutusing your authority of office for personal benefit, rejecting and denouncing any business practice that is improper; • Minimizes company risk and maintains compliance in the areas of environment, health, and safety (EH&S) Tim Moore Associates 2008

42. What VALUE ADD do you bring?” • Maintain the highest level of Honesty and Integrity; protecting your employer, yourself, and setting an example of your profession. • Ensure fair competition amongst suppliers. • Recognize your responsibility to environmental, social and global issues consistent with corporate goals or mission of your employers. • A lot more professional than you may think. Tim Moore Associates 2008

43. In closing….(time to wake up) • Believe in your self-worth. Take sole responsibility for setting your course. • Generate internally the motivation to accomplish your goals. • Take actions today that will best ensure your personal and career development. • Empower yourself to stand out, both personally and professionally. Show them the BEST Brand YOU. Tim Moore Associates 2008

44. Yes, there’s more… • “Professional Image” can mean many things, but to most, it’s a sign of dignity, class, integrity and maturity. • Continue learning. Once you’ve secured the job you want, continue growing. Never settle on mediocrity. • Inject ENTHUSIASM wherever you go. People will want to be around you. (It’s contagious). • Distinguish yourself favourably. • MOST companies no longer control or direct your career anymore, it’s entirely UP TO YOU. • SHOW THEM you’re a competent, intelligent and resourceful SCP. • It’s my privilege to represent and assist you ! Please keep in touch ! WWW.timmooreassociates.com Tim Moore Associates 2008

45. THANK YOU !BCIPMAC • Anna Becker, C.P.P. 2007 Workshop Chair • Geraldine Kennedy, C.P.P. Executive Director, BCIPMAC • Jacquie Steele, C.P.P. Operations and Event Manager • BC Institute members, invited guests. Tim Moore Associates 2008