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PROGRAM JALINAN MESRA

PROGRAM JALINAN MESRA. By: Dr. Hj. Ahmad Pauzi bin Abu Pengarah Hospital Pakar Sultanah Fatimah, Muar. THE WORLD HATES CHANGE, YET IT IS THE ONLY THING, THAT HAS BROUGHT PROGRESS. Kuala Lumpur 1896. Kuala Lumpur 2009. ORGANISATION.

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PROGRAM JALINAN MESRA

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  1. PROGRAM JALINAN MESRA By: Dr. Hj. Ahmad Pauzi bin Abu Pengarah Hospital Pakar Sultanah Fatimah, Muar

  2. THE WORLD HATES CHANGE, YET IT IS THE ONLY THING, THAT HAS BROUGHT PROGRESS Kuala Lumpur 1896 Kuala Lumpur 2009

  3. ORGANISATION • Some members keep their Organisation strong, • While others join and just belong, • Some dig right in, some serve with pride, •  But some go along just for a ride.

  4. Some Volunteer to do their share, • While some sit back and just don’t care, • On Meeting days show, • But then – there are those who never go, •  Some always pay their dues ahead,

  5. Some get behind for months instead. • Some do their best, some build, some make. • Some lag behind, some let things go. • some never help their organizations grow. • Some drag, some pull, some don’t, some do. •  Which of these are you?

  6. 5 TERAS JALINAN MESRA • PANGGILAN MESRA • KAUNTER MESRA • ZIARAH MESRA • RAKAN MESRA HOSPITAL • PERMATA KITA

  7. 1. PANGGILAN MESRA

  8. Panggilan Mesra dari Penyelia Jururawat Panggilan Mesra Pegawai-Pegawai Khidmat Pelanggan

  9. 2. KAUNTER MESRA

  10. 3. ZIARAH MESRA

  11. ZIARAH MESRA BERSAMA AHLI LEMBAGA PELAWAT HOSPITAL DI PARIT YUSOF

  12. ZIARAH MESRA BERSAMA PENGERUSI JPPM DUN BENTAYAN, MR. CHRIS LEE.

  13. Lawatan Hari Raya kerumah pesakit Kawasan Bentayan

  14. 4. RAKAN MESRA HOSPITAL

  15. 5. PERMATA KITA

  16. ROOTS OF QUALITY CARE IN HEALTH ORGANISATIONS PURPOSE ? CHARACTERISTICS ? ORGANISATION eg : Perubatan / Hospital / Kejururawatan

  17. ASAS-ASAS PERKHIDMATAN BERKUALITI DI ORGANISASI KESIHATAN PELANGGAN PROFESSIONAL / STAFF ORGANISASI Pelanggan Bermaklumat Sokongan Dan Pembelaan Maklumbalas Perkongsian Latihan / CPD Audit Peraturan / Guidelines Belajar Dari Kesilapan Evidence Base Practices Kepimpinan Sokongan Maklumat Pendekatan Secara Bersistem Semangat Berpasukan Pelaburan Keatas Staff

  18. SEKIAN TERIMA KASIH

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