DoD’s Commercial Business Environment Learning Center

1. DoD’sCommercial Business EnvironmentLearning Center University Programs and Online Course Summary April 19, 2001 Accelerating Change Knowledge Management Enterprise Teaming

2. DoD’s Commercial Business Environment Learning Center • University Programs Summary • Online Self-paced Course Summary

3. Colleges and Universities Partnering with accredited universities to offer undergraduate and graduate education to Defense acquisition workforce. Rensselaer Polytechnic Institute University of Texas University of Baltimore Pennsylvania State University Florida Instituteof Technology Drexel University

4. Learning Center’s Role in College/University Partnerships • Identify courses • Negotiate certificates • Publicize offerings • Screen nominees • Communicate with nominees • Distribute registration materials • Gather materials • Submit to schools • Monitor acceptance process • Assist with communications problems/firewall issues • Draft SOW and agreements • Review invoices for payment • Identify and share best practices among schools

5. Rensselaer Polytechnic Institute Prominent research institution with strong tiesto industry and business. Offering 4-course, graduate-level CBE certificates: • Technical Program Management • Information Technology/Management • Global Logistics Management • Supply Chain Management • Quality and Reliability • e-Business CBE Enrollment: • 27 students completed Summer 2000 • 31 students completed Fall 2000 • 34 students enrolled in Spring 2001

6. Pennsylvania State University Oldest, largest, and most comprehensive program in logistics and supply chain management. Ranked #1 by Journal of Business Logistics. Offering 4-course CBE certificates: • Undergraduate Certificate in Commercial Logistics& Supply Chain Management • Graduate Certificate in Commercial Logistics& Supply Chain Management CBE Enrollment: • 21 undergraduate students completed Summer 2000 • 35 undergraduate students enrolled in Spring 2001 • 11 graduate students enrolling in Spring 2001

7. Drexel University Offering 6-course, graduate-level CBE certificate: • Business Foundations CBE Enrollment: • 17 students completed Fall 2000 • 17 students enrolled in Spring 2001 • Capacity limited to 20 seats. Business Foundations program offers pre-MBA courses to those without an undergraduate business degree.

8. University of Texas CBR program benefits managers who need to access state-of-the-art technology. Offering 4-course graduate CBE certificates: • Commercial Business Research Certificate (ongoing) • Market Research Certificate (Fall 2002) • Change Management Certificate (Fall 2002) Offering 6-course graduate CBE certificate: • Business Foundations Certificate (Fall 2002) CBE Enrollment: • 24 students completed Fall 2000 • 21 students enrolled in Spring 2001

9. University of Baltimore Offering 4-course graduate CBE certificate: • Business Foundations CBE Enrollment: • 1 student completed Fall 2000 • 5 students enrolled in Spring 2001 Merrick School of Business has reputation for outstanding research and scholarship.

10. Florida Institute of Technology Provides online graduate-level education to career professionals from business, research, & government. Offering 5-course, graduate-level CBE certificates: • Project Management • Quality Management • Information Systems Management • Logistics Management • Business Management • Systems Management CBE Enrollment: • 38 students completed Summer 2000 • 44 students completed Fall 2000 • 39 students enrolled in Spring 2001

11. Courses in the University Graduate Certificates University Courses: • Logistics Policy • Logistics Management • Systems and Logistics Support Management • Management of Assets • Inventory Control and Management • Materiel Acquisition Management • Models for Production Control and Service Logistics • Service Operations Management • Supply Chain Analysis • Managing Supply Networks • Distribution Management • Operations Research • Statistics and Operations Management • Applied Statistics • Implementing Statistical Process Control • Statistical Methods for Reliability Engineering • Qualitative Analysis • Corporate Finance • Economic Analysis • Personnel Management and Industrial Relations • Organizational Leadership and Change • Designing, Developing, and Staffing High-Performance Organizations • Quality Control and Reliability • Total Quality Management • Quality Assurance • Management of Innovation • Productivity Measurement and Improvement • Procurement and Contract Logistics • Management and Administration of Contracts • Public Program Policy and Evaluation • Program Management • Research Methods • Management of Engineering Technology • Global Strategic Management of Technological Innovation • Technology and Business Strategy • Systems Analysis and Modeling • Computer Communication Networks • Telecommunications Systems • Computer Systems Administration • Network Programming • Management of Software Systems • Systems Engineering Management • Software Engineering • Database Systems • e-Business • Business Models for the Digital Economy • Marketing to the WWW

12. CBE Student Profile By Service

13. CBE Student ProfileBy Rank/Grade

14. CBE University Tuition Funding “Total Paid to Date” includes Spring 2001 students. “Balance to Complete” carries current students through to the end of their certificate. # Enrolled Total PaidBalance to SchoolStudents To Date Complete • RPI 34 $ 269k $ 127k • FIT 39 152k 84k • Penn 46 79k 136k • Drexel 17 47k 84k • Texas 24 83k 68k • Balt. 5 15k 20k Total 165 $ 645k $ 519k* *$385k in 01 funding

15. Potential CBE Funding Profiles • AR $600k/year - $3600/year per employee • DAU • Equivalency • New Workforce • Broad mission • Services • Through SAEs • At organizational level • Leverage off existing service relationships(e.g., MARCORSYSCOM)

16. Online Self-paced Course Offerings

17. Online Courses Offered • NAPM courses • Commercial Off the Shelf (COTS) Courses • Skillsoft • NetG • Acquisition Reform and Change Management Center custom-developed courses

18. NAPM Courses • Three online courses • Integrating Commercial Business Practices • Performance Based Service Acquisition • Cost/Price Analysis (FY01-under development) • Hosted by NAPM, integrated with the CBE Knowledge Center

19. COTS Courses SkillSoftCorporation • Skillsoft • Over 300 courses on topics such as communication, project management, organizational and other “soft” skills • Obtained 1 year license to access these courses (through Sept 01) for 4,000 users • Contract cost approx $16/head (a substantial discount for government organizations negotiated through NSA’s FastTrack program) • NetG • Over 500 courses on IT topics such as MS Word, programming, networking, etc. • Obtained 1 year license to access these courses (through Sept 01) for 438 users • Contract cost approx $45/head (a substantial discount for government organizations negotiated through NSA’s FastTrack program)

20. Skillsoft and NetG Courses (a sampling) • C++ Programming MFC Intermed - Part 1 • C++ Programming MFC Intermed - Part 2 • CGI Scripting Fundamentals • CORBA Design and Implementation • CORBA Fundamentals • Designing Component Solutions - Part 1 • Designing Component Solutions - Part 2 • HTML 3.2 Fundamentals • HTML 4.0 Advanced Topics • HTML 4.0 Fundamentals • HTML Advanced Web Site Development • HTML Dynamic - Part 1 • HTML Dynamic - Part 2 • Java 1.1 Programming Adv Topics • Java 1.1 Programming Java Applets • Java 1.1 Programming Java Language • Java JDBC RMI Standard APIs • Development Tools for Tomorrow's Managers • Differentiation Advantage via Value Chain Analysis • e-Business Design • e-Business Opportunities • e-Learning • Effective Management: Performance-based Appraisal • Effective Mentoring • Facilitating Challenging Situations • Facilitating Work Groups and Meetings • Facilitative Formats and Tools: Offering Options • Facilitative Fundamentals: Techniques and Tools • Focus Advantage via Value Chain Analysis • Foundations of Coaching • Fundamental Components • Guide Yourself Through Change • Implementing Performance-based Appraisals • Seeking Organizational Integration • Select, Evaluate and Fund Cross-Functional Teams • Sentence Construction • Sharing Rewards and Celebrating • Team Conflict: The Seeds of Dissent • Team Facilitation and Decision-Making • Team Leadership • Team-building Is an Inside Job • Teamwork and Emotional Intelligence • The Emotionally Intelligent Leader • The Manager's Performance Guide • The Path to Peace and Harmony • The Project Team Star Player • The Self-directed Project Team Member • Understanding Conflict

21. Custom courses • Converted existing guidebooks, instructor-lead offerings, materials • Past Performance Information • COTS Based Systems for Program Managers • Vendor Payments • Annual “Block” Training • Ethics • EEO • Information Assurance • Security

22. Custom courses (cont’d) • Six Sigma quality training • Knowledge Management • Performance Based Payments • Others under consideration

23. CBE Learning Center “It is inspiring and exciting and has so positively affected my attitude and perspective in my professional government career.” “An excellent opportunity that will pay off in significant dividends to the OSD and DoD.” “The caliber of education is outstanding.” “I am already beginning to see uses for the tools we are learning about.”

24. CBE Learning Center (continued) “My experience with this CBE program has been great.” “I am so very pleased to have the opportunity to work toward a master's certificate, especially at such a prominent university as RPI.” “Assisting me in attaining my master's degree is the best thing the Army has ever done for me.” “A small investment for a significant return.”