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Enabling Higher Productivity

27 – 30 May 2013. Enabling Higher Productivity. ICT Strategy Considerations and discussion points. Strategic Themes. Enabling Higher Productivity Towards reducing cost of doing business in Government Contributing towards a clean Audit. Technology Challenges. Interoperability.

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Enabling Higher Productivity

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  1. 27 – 30 May 2013 Enabling Higher Productivity ICT Strategy Considerations and discussion points

  2. Strategic Themes • Enabling Higher Productivity • Towards reducing cost of doing business in Government • Contributing towards a clean Audit

  3. Technology Challenges Interoperability Productivity Information Access Government Integration Digital Divide Security

  4. Aligned to Government Strategies Globally UK Korea Transformation Citizen at center Technology – strategic asset Public services & policy outcomes Efficiency Take-off to world’s top class nation Citizen oriented service Efficiency & transparency G2B Productivity gov admin Secure credible infrastructure NewWorld ofGovernmentWork Transformation Seamless service Connected government Core capability solutions Technology as policy lever Measurement- productivity Digitized processes Hong Kong Australia US Transformation Efficiency Collaboration Powering America’s future Citizen at center LOB Infrastructure optimization Connected government Seamless service – citizens + Reduce cost of interacting Every door the right door Value for money - capability Reform and improve Authentication – security Transformation – HK economy Integrated customer centric Top-down commitment Measurement - efficiency Infrastructure strategy CRM – process/culture change

  5. Government Services Evolution Manual Service Islands Connected Services Seamless Services

  6. ICT Strategic View – Enabling Higher Productivity • ENABLING INITIATIVES establish a baseline maturity level that allows for an improvement of services to the citizen • VALUE INITIATIVES have a direct impact on service delivery to citizens and business’

  7. Government Transformation through Technology – Enabling Improved Outcomes for Constituents of Government Serve Citizens Seamlessly Global Cross Border Services Governance & Transparency Government Administration Citizen Service Delivery Collaboration & Decision Support Contract Management Customer Kiosk Election Management Customs & Trade Customer Call Centre (CCF) ePassport Land Registry National Statistic Systems Accountability in Budgeting & Reporting Asset Management Immigration Systems Patents & TM Systems Real-time Constituency Interaction MV / Driver’s License Portals Operational Applications Build Connections CRM Case Management Document Management Records Management & Archiving Forms Mgt eID Solutions Platform  SOA, Development Blueprint Roadmaps Guides Reusable IP References Programs Infrastructure Organizational Productivity  Comm & Collab, ECM, BI Drive Performance Core Infrastructure  Scalable, Reliable, Secure, Manageable Policy Privacy Accessibility Usability Security Standards Interoperability

  8. Infrastructure Optimization Standardized Rationalized Dynamic Basic Managed and consolidated IT Infrastructure with extensive automation Key enabler is software standardization Managed IT Infrastructure with limited automation Key enabler is hardware standardization Uncoordinated, manual infrastructure Fully automated management, dynamic resource usage , business linked SLA’s Key enabler is process standardization More Efficient Cost Center Business Enabler Cost Center Strategic Asset

  9. Roadmap to Dynamic SystemsInfrastructure Optimization Model Manage Complexity, Achieve Agility

  10. Productivity – Enabling initiatives

  11. Productivity – Enabling initiatives

  12. Productivity – Enabling initiatives

  13. Productivity – Enabling initiatives

  14. Productivity – Enabling initiatives

  15. Productivity – Enabling initiatives

  16. Productivity – Enabling initiatives

  17. Government Transformation through Technology – Value Improved Outcomes for Constituents of Government Serve Citizens Seamlessly Global Cross Border Services Governance & Transparency Government Administration Citizen Service Delivery Collaboration & Decision Support Contract Management Customer Kiosk Election Management Customs & Trade Customer Call Centre (CCF) ePassport Land Registry National Statistic Systems Accountability in Budgeting & Reporting Asset Management Immigration Systems Patents & TM Systems Real-time Constituency Interaction MV / Driver’s License Portals Operational Applications Build Connections CRM Case Management Document Management Records Management & Archiving Forms Mgt eID Solutions Platform  SOA, Development Blueprint Roadmaps Guides Reusable IP References Programs Infrastructure Organizational Productivity  Comm & Collab, ECM, BI Drive Performance Core Infrastructure  Scalable, Reliable, Secure, Manageable Policy Privacy Accessibility Usability Security Standards Interoperability

  18. Productivity – Value initiatives

  19. Productivity – Value initiatives

  20. Towards reducing cost of doing business in Government

  21. Towards reducing cost of doing business in Government

  22. Towards reducing cost of doing business in Government

  23. Contributing towards a clean Audit

  24. Contributing towards a clean Audit

  25. Contributing towards a clean Audit

  26. Contributing towards a clean Audit

  27. Contributing towards a clean Audit

  28. Alignment • Where are the sector specific ICT initiatives, E-Health, E-Transport, E-Education? • Statement: If Departments created the business need for integration, Integrated ICT Systems would follow! • How do we obtain the right balance of ICT initiatives that seek to transform ICT vs Business driven initiatives that transform the business of Government? • How do we influence the Business of Government? – No more ICT taking to ICT, about ICT! • Are we structured correctly to be able to transform Government Service delivery through ICT? – The IT Service Model

  29. Questions?

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