Emergency Services Interoperability How technology supports

1. Emergency Services Interoperability How technology supports Chris Hunter Senior Manager, Bell Security and Public Safety Lieutenant Ottawa Fire Services Chris.Hunter@bell.ca mobile: 613-270-5666

2. Objectives • What is Interoperability • How does Technology support • Overview of Bell Security and Public Safety Group • Technology Components

3. In Canada… • BC wildfires/Vancouver Stanley Cup Riots • Prairie/Quebec floods • Eastern Canada Ice Storm • Concordia/Dawson College Shootings • Swissair 111 crash near Peggy's Cove • Across the country, during emergencies, disasters and day to day events, the agencies and jurisdictions that need to interact with each other often can’t

4. Large Scale Incident CANUTEC Roads Dept

5. What Is Interoperability? • “Interoperability” refers to the ability of public safety personnel to communicate and share relevant information with staff from other agencies, on demand and in real time.

6. Improved Emergency Response • A study commissioned by Industry Canada revealed that: • “the inability of our public safety officials to readily communicate with one another while on-the-scene during emergencies or disaster situations threatens the lives of all those people who respond to such life threatening events as well as the lives of the public in general.1” • 1 Public Safety Radiocommunications Project, Final Report, Prepared by RBP Associates and L’ABBE Consulting Services under contract with Industry Canada, March 2003

7. Benefits of Interoperability • Emergency response interoperability improves public and responder safety; improves the efficiency of response; provides costs savings through efficiencies; and allows a coordinated approach to day-to-day operations through to large-scale disaster response.

8. How does Technology support • Technology is a critical tool for improving interoperability, • Successful implementation must be supported by strong governance, collaboration and training • Technologies must be scalable to support day-to-day incidents and scalable for large disasters. • Security and authentication challenges must be considered in all implementation decisions.

9. Bell Advantages • Bell is Canada’s leading provider of information and communications technology (ICT) solutions. With strong business communications expertise and networks that are unrivalled in the industry, Bell designs, builds and operates the critical infrastructures that power many of the largest networked organizations in Canada and around the globe. • With the unmatched expertise that comes from over a century of industry-leading innovation, Bell offers a comprehensive portfolio of reliable and secure products and services covering: • Cloud computing • Data centre solutions, including managed hosting, virtual data centre and co-location • Unified communications • Network (voice, data, wireless, video) • Security - Secure Data Exchange - Systems Integration • Professional services covering all the client’s ICT needs • Managed services

10. Bell Public Safety Group • Formerly Bell Aliant/xwave, acquired by Bell Canada in 2011 • Over 23 years experience delivering public safety solutions to law enforcement, fire and EMS • Customers located across North America

11. Technology - Computer Aided Dispatch (CAD) • Computer-Aided Dispatch • Multi-service and multi-jurisdictional • Robust incident and unit/station handling • Tightly integrated mapping with AVL • Real-time resource tracking • Multi Service, Multi Agency • Data sharing between agencies - greater situational awareness • Fosters the sharing of information through “Technology” • Enables the “people” aspect of the issue move forward • Increased Public, Member Safety • Data exchange • National Information Exchange Model (NIEM) is a community-driven, government-wide, standards-based approach to exchanging information, through a seamless, interoperable model for data exchange that solves a range of information-sharing challenges across a variety of government agencies.

12. Benchmarks, Floor Plans and Aerial Photos

13. Alarm System Integration Handle alarms, incidents, and units from one system. CAD takes the raw data from the alarm panels and displays it in an operator-friendly manner. Handles incoming alarms by alerting the operator • Creates a high priority notification, or • Creates an incident, as defined by the fire department • Resolves alarm panel signal to: • Building identifier • Alarm type – fire, trouble, sprinkler, etc • Auto-fills information about the alarm and it’s location • Response area • Alarm type and level • Records time and details of alarm

14. Interoperability Technology • Mobile Applications • Virtualization / User Management Services (UMS) • P25 Radio integration for location tracking (AVL) • PRIVATE RADIO over CELLULAR • Hosting at Bell Data Centers

15. Technology - • Mobile Applications (ROADS/SAMM) • Receive detailed dispatch and alert information • One button status change providing instant accountability records • Tightly integrated mapping with AVL • Remote Office and Dispatch System • In-vehicle mobile application • Encrypted wireless transactions • Handheld mobile application • OnPatrol / OnRescue

16. User Management Services (UMS) • UMS – a security framework that enables a unified experience through the convergence of identity management, virtualization, cloud and mobility. • Allow First Responders to receive incident and dispatch information on their personal devices • Allow First Responders to respond via personal device • Allow streaming video of incident to be sent immediately to First Responders , management, communication center, etc.

17. UMS: enabled RCMP Services “SAMM for the mobile office (BYOD)”

18. P25 Radio integration for location tracking (AVL) • P25 supports both voice and data digital communications. • P25 offers both clear and encrypted voice and data communication offering a wide array of features and functionality. • P25 Radio integration for location tracking (AVL) • P25 Radio status / benchmark integration • P25 Radio integration secure messaging

19. PRIVATE RADIO over CELLULAR Bell Mobility has introduced an exclusive feature for smart phones called Private Radio Over Cellular (“PROC”). The PROC service is a feature available to organizations that operate their own private two way radio network and desire the ability for their users to have access to channels or talk groups from that system on their smart phone. The connection between the gateway and your network is secured, eligible users download a thin client “radio” application to their smart phone. Once ready, registration and authentication of the user is authorized on the PROC gateway, but only for those radio resources you stipulate.

20. Hosting at Bell Data Centers

21. What’s Next • How can the integration of social media benefit your job as a first responder? An important question that must be addressed as the public adopts social media as their primary source of information and as their go-to method to connect with others. • The 2012 “Social Media in Emergencies” survey by the Canadian Red Cross showed that a significant number of Canadians expects emergency response agencies to answer requests and calls for help posted on social media sites. While most first responders are hesitant to officially accept calls for help on social media, emergency managers in Canada are starting to embrace it for a range of  preparedness, response and recovery tasks. These include sharing risk and preparedness information with the public, co-ordinating volunteer efforts, managing response resources, and tapping the public’s knowledge for better situational awareness before, during and after an emergency.

22. Thank you