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Technology and Interoperability

Technology and Interoperability. Today ’ s Reality Fast-paced, shorter product development cycles Plethora of bundled solutions Exponential growth in partnerships 2-way, 3-way and n-way partnerships High, and rising , user expectations of interoperability. Multi-Vendor Technology Support.

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Technology and Interoperability

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  1. Technology and Interoperability Today’s Reality • Fast-paced, shorter product development cycles • Plethora of bundled solutions • Exponential growth in partnerships • 2-way, 3-way and n-way partnerships • High, and rising, user expectations of interoperability

  2. Multi-Vendor Technology Support • Ramifications • Increasing interoperability issues • Evolving requirements for support collaboration • Legal and management processes for a CSA • Outlive the market viability of many technology bundles • Integrate processes anew every time • Cost too much • Hopelessly unscalable

  3. The Answer: TSANet • The original multi-vendor support network • Consistently delivering value since 1993 • Fundamental value proposition • Help members support mutual customers • Core set of long-term members • Proven collaborative processes • Interoperability support framework & structure • Versatile support relationship models • Ready-to-use scalable, effective operational infrastructure

  4. If TSANet Didn’t Exist • Individual CSAs Unsustainable • High customer finger pointing risk • Complexity requires reinventing wheel every time • Involve lengthy, costly legal reviews • Prone to error and unintended consequences • Do not benefit from network effects • Must be operationalized • Requires creating infrastructure outside parties • Constantly adapting to dynamically changing needs

  5. Why Use TSANet? • Interoperability’s most trusted name • Relieve customers from finger pointing • Operationalize partner support • Leverage proven infrastructure • Requires no new headcount • Quick start with minimal effort • Positive ROI on first call

  6. Only From TSANet • Database of global support contacts • Inbound support procedures by company • Database of global escalation managers • Industry Code of Conduct for support • Escalation management

  7. Only From TSANet • Expanding relationships • Continuously maintained process, contact info • No work needed when info changes • Changes disseminated instantly • No contract required when new members join • No need to terminate relationships • TSANet is vendor neutral, not-for-profit

  8. Only From TSANet • Support Relationships • Access • Open • Custom • Service Level • Basic 8-5 • Mission Critical 24x7 • Partner Program Support • TSANet paper + TSANet infrastructure • Member paper + TSANet infrastructure

  9. Only From TSANet • Multi-vendor Support Help Desk • Multi-vendor Support Training • Multi-vendor Support Ombudsman • Member-to-Member Chat (2012)

  10. Find out more at… www.tsanet.org

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