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Introduction to Microsoft ® Lync ™

Introduction to Microsoft ® Lync ™. Steve Tassell Unified Communications Product Manager United Kingdom. Unified Business Platform. Unified Communications. Business Intelligence. Enterprise Content Management. Collaboration. Enterprise Search.

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Introduction to Microsoft ® Lync ™

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  1. Introduction to Microsoft® Lync™ Steve Tassell Unified Communications Product Manager United Kingdom

  2. Unified Business Platform Unified Communications Business Intelligence Enterprise Content Management Collaboration Enterprise Search Microsoft Business Productivity Infrastructure Best Productivity Experience Across PC, Phone, and Browser The Cloud On Your Terms Online On-premises

  3. What your Employees Experience TodayCurrent communications and collaboration experience Source: Ideal Communications and Collaboration Research by Microsoft, 2009

  4. What is driving Employees to be Overwhelmed Growth in Workforce Distribution • Shifting workforce: growing trend for flexible working • Work from home: equity between office and remote working Lack of Technology Integration • Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee • Frustrated: Collaboration inefficiencies waste up to 25% of staff time Demand for New Modalities • Mobile phone = New PC: 600 million smart-phones will be used for business in 2011 • Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW

  5. What Employees WantIdeal communications and collaborations experience

  6. Common Communication Silos The Microsoft Communications Offering InstantMessaging (IM) Video Conferencing Web Conferencing E-mail and Calendaring AudioConferencing Voice Mail Telephony InstantMessaging Telephony and Voice Mail Unified Conferencing: Audio, Video, Web E-mail andCalendaring User Experience User Experience User Experience User Experience User Experience User Experience User Experience Unified Experience Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage On-Premises In the Cloud

  7. “In the next decade, sweeping technology innovations driven by the power of software will transform communications.” Bill Gates, October 16, 2007 Microsoft Office Communications Server 2007 Launch

  8. Announcing Microsoft Lync 2010 INSTANT MESSAGING& PRESENCE AUDIO, VIDEO,WEB CONFERENCING ENTERPRISE VOICE& TELEPHONY

  9. Connecting People in New Ways REDUCE COSTS through converged communications ADOPT QUICKLY through ease of use EASE DEPLOYMENT through interop & extensibility INSTANT MESSAGING& PRESENCE AUDIO, VIDEO,WEB CONFERENCING ENTERPRISE VOICE& TELEPHONY

  10. Lync Connects People in New Ways, Anytime and Anywhere Access messages through your PC, mobile device, or the Web Connect in real time across devices from a familiar interface PC Mobile Web

  11. Redesigned Client – Lync 2010 Key Features • Contact Cards • Unified Contact Store • Activity Feeds • Fast Search • Skill Search • Frequent Contacts • Conversation View • Social Connector Provide best-in-class end user experience and drive adoption

  12. Unified Conferencing Key Features • Single client • Join reliability • PSTN conferencing features • Rich conferencing experience • Panoramic HD video • Desktop & Application sharing • Reach client • Infrastructure consolidation • Video interop with Polycom, Radvisionand Tandberg • Enhanced audio, video and web conferencing experience for simple collaboration

  13. Enterprise Voice – Client Improvements Key Features • Separate phone environment • Voicemail access • Private line • Call delegation • Call routing • Call quality notification • Call park • Device transfer • The power of digital communication at your workplace

  14. Enterprise Voice – Server Improvements Key Features • Survivable branch appliance • Data center resiliency • Call admission control • Announcement service • Media bypass • E-911 for North America • Response group improvements • The power of digital communication at your workplace.

  15. Devices Partner Ecosystem Provide customers a wide range of price points and end point form factors that meet their communication needs anywhere, whether at home, in the office or on the road. • Larger device partner ecosystem • Optimized for Lync 2010 • Wide range of devices for multiple needs • Expanded IP Phone portfolio • Key voice RFP features support

  16. Lync Server 2010 delivers on Critical Voice Features Microsoft Lync Server 2010 • Integrated conferencing experience • Enhanced 9-1-1 for NA • Survivable branch appliances • Call admission control • More options for devices (including lower cost) • Call park and malicious call trace • Additional data center survivability options Instant Messaging Unified Conferencing: Audio, Video, Web • Microsoft Office Communications Server 2007 • “Anywhere access” • IM and rich presence • Desktop integration • Voice features for mobile workers • Unified messaging with Microsoft Exchange 2007 • Audio and video conferencing • Web conferencing (Microsoft Live Meeting client) • Microsoft Office Communications Server 2007 R2 • Desktop sharing • Dial-in audio conferencing • Higher resolution video • Single number reach • Attendant console • Response groups • SIP trunking Telephony and Voice Mail

  17. Reducing Infrastructure CostsA newly streamlined management infrastructure New Deployment Model » » » • Simplified topologies • Reduced server roles • Virtualization support for all server roles Enhanced Planning & Deployment • Centralized configuration with Central Management Store • Visual infrastructure planning with Planning Tool • Pre-publish topology validation with Topology Builder • Streamlined Administration & Management • Easy-to-use, Web-based, scenario-driven GUI • Automate repetitive tasks with PowerShell • Enhanced security with Role-Based Access Control • Improved monitoring on services, components, and voice quality

  18. Cross Platform Support for Lync 2010Options for those who use Macs, mobile phones, browsers, and other devices Connect with Mac users • “Lync for Mac” » » » » Communicate through mobile phones • Lync Mobile, Nokia, other platforms TBA Reach through the browser • Lync Web App • Experience Lync through numerous devices • Polycom, Plantronics, Jabra, Aastra and more…

  19. Interoperable and Extensible Platform Integrate and Enhance Existing Investments • Lync 2010 works with other Microsoft Applications • and third-party vendor technologies » » » Offer Choice in Voice • Take advantage of interoperability to replace, enhance, or add voice options Extend Communications to Business Processes • Integrate presence with line of business applications

  20. Designed for On-premise and the Cloud Deliver Lync based on your business priorities • Predictable costs, fast deployment, and up-to-date software • Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online » Instant Messaging Conferencing (A/V/Web) Voice PBX Replace √ √ Post Launch N/A Lync Online (Cloud) √ √ √ √ Lync Server (On-premises)

  21. Industry Momentum “OCS…is certainly going to shake up the market.” 36% companies surveyed are already using OCS as UC client, more than IBM, Cisco and Public IM clients. “If you didn’t think Microsoft was serious about voice communications before, you better believe it now.” “Magic Quadrant for Unified Communications,” by Bern Elliot and Steve Blood, July 28, 2010.

  22. Customer Adoption

  23. What’s Driving Adoption? User Experience & Integration Platform & Extensibility Unified Infrastructure & Cost Savings "We believe that work is an activity not a place, Lync enables our people to work wherever they are“ Darren Stone, IT Manager West Yorks Fire & Rescue “Lync has enabled us to move from planning to full deployment in a record six weeks. We’ve also been able to fully remove  our PBXs while delivering an end to end secure UC environment.” Vicente Fraser, CIO, London School of Business & Finance “We looked at the alternatives, such as Cisco, and chose Microsoft because it was half the cost and delivered twice the functionality. With Lync 2010 we are looking forward to delivering a leading edge communications service to our users.” Darren Lloyd, IS Manager, Newport City Homes

  24. Internal Usage Driving Cost Savings and Learning Usage (June 2010) Business Value • Instant Messaging • 137k unique users - 97M messages per month • Online Meetings and Ad hoc collaboration • 135k monthly scheduled meetings • 299k ad hoc desktop sharing sessions per month • Reservation-less Audio Conferencing • 136k monthly audio conferences • 58M minutes of audio conferencing per month • Enterprise Voice • 77k people rely on OCS for all communications • 59 sites, 6.6M calls and 44M minutes /month • $1.2M per month from audio conferencing service • $2M per year in telephony support costs • Facilitates $90M per year reduction in travel • Learning • User education drives the experience • Cultural change required to maximize the return • Network planning essential to success • Optimized devices improve user satisfaction Improved Productivity and Greater Flexibility for the Global Workforce Ad hoc collaboration Planning Meetings Customer Meetings Global Development Teams

  25. Before Deploying OCS

  26. After Deploying OCS

  27. Beyond Lync 2010Creating the most desirable productivity experience Immersive Meetings Connect with Anyone Simplified Infrastructure Experience that naturally extends productivity tools • Greater Presence info that protects user focus • Increase A\V federation outside your org • Expand support across mobile devices Easy administration and reduced costs • Deploy on your terms: Cloud or On-premise • Align management experience across MS stack • Reduce costs through common infrastructure A pervasive, connected meeting experience • Naturally blend presenting and management modes • Enhance media across rooms, desks, and phones • Capture content with immediate playback options

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