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Cloud Hosted 9-1-1: Innovation Beyond Next Generation

Learn about the benefits of cloud hosting for 9-1-1 services, including improved disaster recovery, faster turn-up, and reduced operational requirements. Discover the advantages of hosting in PSAPs and the evolution towards enterprise hosting models. Explore the advantages of increased data sharing, visibility, and virtual operator capabilities.

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Cloud Hosted 9-1-1: Innovation Beyond Next Generation

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  1. Out of Sight, Out of Mind And Out of Danger Cloud Hosted 9-1-1 9-1-1 innovation beyond next generation

  2. What Does Hosting Mean to you? • Definition - “Hosting” • Generally speaking, this has been referred to as centrally managed Web Sites or Pages, Databases, Services (blogs, e-mails, etc.), Sever Hardware and other similar products and services connected to the basic Internet • Typically part of an Internet Access Service Plan • Network studies and bandwidth requirement is very important • Other Terms you may be familiar with; • Cloud Hosting • ASP (Application Service Provider) • SaaS (Software as a Service) • Salesforce.com • Accounting, Payroll, Data Storage, etc..

  3. Software as a Service / Hosting • Out of Sight • Reduce Operational Requirements • Eliminate Cyclical Procurement • Out of Mind • Faster Turn-Up • Increased Operational Expertise • Out of Danger • Disaster Recovery • Increased Redundancy

  4. Hosting we see in PSAP's today! • Redundant 9-1-1 Controller at a Customer Premise PSAP • The legacy model most common today for the host • All hardware and software installed and maintained at a • customer site or Telco • Generally a capital purchase • Utilize IP Networks to add Remote Positions/Phones • Share investment in CPE equipment with other PSAP's • Generally County / Regional in scope • Optionally place host in a data center nearby • Generally the same set-up but moves the backroom to a • more secure facility

  5. Factors that Lead to Consideration? • Budget shortfalls and or reductions • Complexities of (or Anxiety about) i3 compliance and participation • Need for known TCO “no surprises” • Challenges with or lack of local IT support • System forklifts to become compatible (i3 NG as an example) • Shared systems with neighbors • Want to transfer voice and data quickly • Desire for increased support from manufacturer • Wants a completely managed service • Additional capacity at reduced cost • Survivability / Disaster Recovery

  6. Enterprise Hosting is Hot ! • State of Mass 250+ PSAP's RFP in Process • State of North Dakota RFP In Process • State of South Dakota RFP in Process • State of Oregon Feasibility studies • State of Kansas Feasibility studies • State of Kentucky Feasibility studies • Multiple COG's in Texas • East Central, NE 10 PSAP's / 30 Pos. • Tarrant County, TX 51 PSAP's / 311 Pos. • Cuyahoga County, OH 45 PSAP's / 200 Pos.

  7. PSAP Hosted Single Site – How it Looks

  8. Geo-Diverse Host – How It Looks

  9. True NG Hosted SaaS Model

  10. PSAP Backroom View

  11. Workstation Detail – Just Like you have today

  12. Increased Data Sharing and Visibility • Data Sharing • Exceptional speed increase in transfers with data • All received and added data can be transported with calls • Permission based decision support tools to view data • Real time active call and incident dashboards • Historical data mining • General analytics/reports with export • All this across the enterprise user base as desired • Virtual operator capability across enterprise

  13. Advantages • Known budget per month – “no surprises” • Legacy and NG Ready as migration(s) occurs • PSAP CPE footprint – utility – maintenance • Eliminates the need to install LNG's at PSAP's • Survivability / Disaster Recovery • Accelerated feature delivery • Messaging between PSAP's • Remote Monitoring included • Removes anxiety about upgrades, warranty, etc. • Consolidated reporting – as desired • Add-on Dispatch at any time • Escape RFP Purgatory - Long Life

  14. Economics / Cross Benefit • Eliminate duplication of equipment • Shared infrastructure • Common Spares • Unified and cross training • Reduce support costs – remote monitoring included • Minimal site equipment • Reduced truck rolls • Concurrent use licensing • Don’t pay for what your not using • Also, be prepared for more as needed • Budget Friendly • NO money down for capital purchase • Known cost over time • Add new capability anytime (interop-with other users)

  15. Questions ?

  16. Contact Info Eddie Lau - 410.672.6543elau@emergencycallworks.com

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