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Knowledge Management Plan

Knowledge Management Plan. By: Agnes Kawa. Phases of Plan. Analyze/Assess. Knowledge Audit/Survey. Create audit to assess what is known, what areas are needed to improve in Survey all employees and determine how knowledge is shared/transferred. Building Trust and Culture.

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Knowledge Management Plan

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  1. Knowledge Management Plan By: Agnes Kawa

  2. Phases of Plan

  3. Analyze/Assess

  4. Knowledge Audit/Survey • Create audit to assess what is known, what areas are needed to improve in • Survey all employees and determine how knowledge is shared/transferred

  5. Building Trust and Culture • Seminar on: “knowledge is power”, “not my job” and “job security” • Introduction on creating a Company Culture: components/vision • Seminar discussing the importance of Leaders valuing and appreciating employees and their knowledge sharing

  6. Pilot Program • Form a group of 20-30 people from all locations including leaders/employees from each team • Form committees within group to test plan

  7. Develop

  8. KM Strategy • Introduction of low investment projects that bring immediate benefits • Assess visible problems and emotional problems from audit and survey

  9. Project Plans • Introduction of communities of practice, storytelling and knowledge transfer sessions

  10. Software Deployment

  11. Outline of Technology Plan • Improving basic infrastructure • Consolidating spreadsheets/databases • Creating a new intranet

  12. Technology Improvements • New Intranet that is easy to use and understand • Lunch sessions to introduce and promote new features within the intranet • Leaders to update the intranet

  13. Evaluation

  14. Benchmarking • Meet with the Pilot group and have a face-to-face interaction of what worked/areas to improve • Conduct another survey about the plan

  15. Learning and Continuous Improvement • Assign leaders from each department that will update the plan and information • Introduce the plan to the agency through sessions • Leaders conduct sessions and assess the areas to work focus on • Page in intranet that is open for questions/concerns for new KM plan

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