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Multi-Service Approach to Fostering Improved Individual and Family Self-Sufficiency

Multi-Service Approach to Fostering Improved Individual and Family Self-Sufficiency MultiCultural Banking Center At HarborOne 7 years of “Doing Well By Doing Good”. MBC Multi-Service Approach Est. 2007 Brockton, MA Educate Immigrants with low literacy skills

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Multi-Service Approach to Fostering Improved Individual and Family Self-Sufficiency

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  1. Multi-Service Approach to Fostering Improved Individual and Family Self-Sufficiency MultiCultural Banking Center At HarborOne 7 years of “Doing Well By Doing Good”

  2. MBC Multi-Service Approach Est. 2007 Brockton, MA • Educate Immigrants with low literacy skills Language, Computer and Financial • Empower Women and New Americans Citizenship Test Preparation, First Time Home Buyers • Engage Nonprofits/Community Agencies Foreclosure Mitigation, VITA – free tax preparation After 7 years: • The majority of the 6,000 MBC past attendees are low-moderate income minority and immigrant women; • HarborOne has gained 1,300 Households, 2,800 accounts; • $10 million in Deposits, $40 million in Loans as of May 2014.

  3. MBC Education and Empowerment focus and results

  4. MBC Nonprofit Engagement focus and results • Countless relationships with community agencies supporting low-moderate income residents have resulted in local and national awards, as well as brand recognition for HarborOne

  5. 6,000 graduates of the MBC in the basics of life skills and services that can improve their economic condition, yet what’s next? As a large employer that continuously trains its own staff, HarborOne has the curriculum and capacity to teach job skills and professional advancement education to others in our community. As a successful company, HarborOne has the context and capacity to help small businesses in our community successfully launch and grow through education and coaching. 2010, HarborOne U is established in Mansfield to provide business skills, personal enrichment and financial education to small business, especially women-owned businesses. 5,700 attendees to date 2014, MBC expands its multi-service approach to include U offerings. Evolution of the MBC Multi-Service Approach

  6. Current MBC Multi-Service Approach

  7. A multi-faceted approach to client support at the MBC has resulted in a greater likelihood for client success in improving their economic condition due to: Developing a relationship and trust with the client over time; Leading a client through a continuum of learning; Presenting opportunities to the client for self growth; Clients refer others in need from the community; and Clients become loyal, smart, “bankable” consumers. The sustainability of an operation is not just funding, it is also dependent on the constant evaluation and evolution of programs to ensure they are relevant and comprehensive in order to help clients surpass their individual challenges. Effective alliances with other community-based organizations can serve to more successfully implement a multi-service approach. Lessons of the MBC Multi-Service Approach

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