HSG Reable York, Trafford, Plymouth & Durham

1. HSG ReableYork, Trafford, Plymouth & Durham Occupational Therapy Lead Reablement and Care Assessment Occupational Therapy Team Gillian Crossley, Carla Chesters, Lindsey Peacock, Nicola Squires and Amanda Chapple. Operations Director, Rachel Caulfield

2. HSG Reable • Reablement and care assessment at home and out in the community • Occupational Therapy • Reablement training program • RFID tag and smart phone system • Successful services across the UK • Quality and Value

3. Reablement & Care Assessment • We take an enabling approach to reablement and care assessment, which leads to increased independence and reduce care costs for service users who still need support after reablement. • Our goal and outcome measurement tool, asks for the clients perceptions and records carer observations, to provide a detailed assessment of progress and identifies the level of need in specific areas.

4. Occupational Therapy • Production of care plan and reablement assessment, with client outcome measurement tool. • Complex care planning • Staff training and mentoring • Reviews • Rapid access to equipment and minor adaptations, which leads to better outcomes for service users and can take the strain from other services • Clinical knowledge of how disability and illness can affect a clients daily life.

5. Our Processes • Service Introduction team • Reablement care assessment and risk assessment completed. • Goals set • Occupational Therapy involvement • Regular reviews and progress monitoring • Outcome report and recommendations

6. Services across the UK • Trafford 400 hours weekly • York 975 hours weekly • Plymouth 1500 hours weekly • Durham 200 hours weekly • In addition to reablement, we also provide domiciliary care,

7. Social Inclusion • Outreach • Shopping • Access to local community • Cyril Flint Volunteers

8. More than Strip washing We don’t just focus on meeting basic needs, our reablement workers and occupational therapists work with our clients to improve their over all wellbeing and work on client centred goals.

9. Statistics Satisfied Customers • 91.67% Rated their overall satisfaction as good or higher • 100% said they were treated with dignity and respect • 91.67 % said they were given choice and control • 83.33 % scored good or higher for improved independence Data taken from surveys returned in February 2014, as part of out Trafford service evaluation. 45 surveys were sent out and 12 returned. Small sample from our Trafford Service evaluation Between. 18-08-2013 – 23-12-2013

10. Contacts Occupational Therapy Team • Carla.Chesters@reabelement.org • Lindsey.peacock@reablement.org • Amanda.chapple@reablement.org • Nicola.squires@reablement.org Other • Managing Director, Dan O’Donoghue Dan@humansupport.co.uk • Operations Director, Rachel Caulfield Rachel.caulfield@humansupport.co.uk • www.reablement.org • www.cyrilflint.org