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Maximizing The Dispatch Board

Maximizing The Dispatch Board. Tom Davis September 11, 2012. Your Dispatch Board. Dispatch Board Maintenance. SO Divisions – Filter Access to Board Call Schedule1 & 2 – User sets color change time 90Day Schedule – Allows current board setup to be viewable in 90 Day (Tech columns only)

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Maximizing The Dispatch Board

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  1. Maximizing The Dispatch Board Tom Davis September 11, 2012

  2. Your Dispatch Board

  3. Dispatch Board Maintenance SO Divisions – Filter Access to Board Call Schedule1 & 2 – User sets color change time 90Day Schedule – Allows current board setup to be viewable in 90 Day (Tech columns only) Hours Assigned Remaining – First column of 90Day Schedule Duplicate – Great for Tech Boards… copies header and columns replacing tech 1 with tech 2 in each column

  4. Dispatch Board Columns Make your own personal dispatch board! Ability to filters columns many different ways

  5. Schedule Tech – Will overrides column filters Bill Type – Quickly filter bill type Tech Class – Filter open sos So Status Begin – Can be blank to allow appearance OPEN(U) columns Schedule Required – Used for OPEN so to find no tech but day assigned.

  6. Maximize Dispatch Board Use

  7. Schedule Task Button – No Longer is Service Order Needed To Hold Place In Day

  8. 90 Day Schedule – Tech Day – Best Tech – Tech Class

  9. Message Button – Undo Send Undo Send – Presents user with “NEW SCHEDULE RECORD” marking previous one “UNDO” with current tech filled in and same day for new. Cancel for OPENU or confirm tech / day to create “NEW SCHEDULE”.

  10. On The Fly Column Modification

  11. Reminders very useful for event not needing schedule record. Still linked to tech / day and visible from Month Schedule also.

  12. Davisware is constantly gathering user input to move the product forward. The best ideas come from YOU the user. Jot them down, send an email, what enhancements will improve your work place? • Few Points • - On Call shift colors following shift (2nd on call) in 1 easy pass. • - Use the maps – MUST HAVE LAT/LONG on each customer • Alert when creating so and checked “warranty box”

  13. Questions?

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