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Education

Education. Understanding the SIPOC! Jeff Thompson. SIPOC. Tool used to develop a high-level understanding of the process that is under study, including the upstream and downstream links. What does it do!. Defines project boundaries Describes where to collect data

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Education

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  1. Education Understanding the SIPOC! Jeff Thompson

  2. SIPOC Tool used to develop a high-level understanding of the process that is under study, including the upstream and downstream links.

  3. What does it do! • Defines project boundaries • Describes where to collect data • Identifies suppliers and customers • Identifies inputs and outputs • Helps to support the process thinking within our organization

  4. SIPOC • S- Supplies • I - Inputs • P – Process • O – Outputs • C - Customer

  5. SIPOC GOAL:

  6. CTQ Critical to Quality Identifying measures from the customers perspective!

  7. SIPOC How do you go about doing a SIPOC? Start by identifying the starting and ending points of the process you are studying in anywhere from 4 – 6 steps!

  8. P- Process Staying at a hotel! Make reservation Arrive at hotel Check in to hotel Room assigned Arrive in room

  9. SIPOC Make Reservation Arrive at hotel Check in Room Assigned Arrive in Room

  10. SIPOC Phone, Internet, Reservation system, Credit Card Reservation Confirmation Number < 5 Min and a correct reservation number 100% of the time Make Reservation Guest Guest Arrive at hotel Check in Room Assigned Arrive in Room

  11. SIPOC Make Reservation Arrive at hotel Check in Room Assigned Arrive in Room

  12. SIPOC Make Reservation Arrive at hotel Check in Room Assigned Arrive in Room

  13. SIPOC Make Reservation Arrive at hotel Check in Room Assigned Arrive in Room

  14. SIPOC Make Reservation Arrive at hotel Check in Room Assigned Arrive in Room

  15. What does SIPOC tell you! • High level look at whatever process your interested in understanding and perhaps improving • Helps you to figure out who should be involved in the analysis of your process • Identifies the voice of the customer and what their expectation is

  16. Simple applications • Getting kids ready for school • Preparing for bed • Putting gas in the car • Getting money out of the ATM

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