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BAE Systems

BAE Systems. Stacy Adkins Reanetta Walker Christian Gasse Crystal Enloe Johnny Vanhorn Thilo Grabo. Case 2 Group 4 Page 282. In 1999 BAE Systems invested $ 150,000 to discover if employees have the right information to support their decision making process.

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BAE Systems

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  1. BAE Systems Stacy Adkins Reanetta Walker Christian Gasse Crystal Enloe Johnny Vanhorn Thilo Grabo Case 2 Group 4 Page 282

  2. In 1999 BAE Systems invested $ 150,000 to discover if employees have the right information to support their decision making process. The results were eye-opening: ● No right information at key stages. ● 80 % of employees spent 30 minutes to find the right information. ● 60 % of employees wasted an hour or more duplicating the work of others. Richard West, BAE’s organizational and e-learning manager, in England They did not seem to know what was going on elsewhere: ● Information overload on its intranet. ● Unstructured Information. ● Search engines were inadequate for keyword searches. Thilo Grabo

  3. In 1999 BAE System installed a new search engine: • ● Autonomy Corp. (San Francisco) developed the search engine. • ●Search engine uses advanced pattern matching, intelligent agents, and other artificial intelligence (AI) technologies. • ● Autonomy’s AI-based technology was able to flag whether other people are searching for the same information and, perhaps working on common problems. The early benefits of the new search engine. Two disparate groups of engineers in the U.K. were working on wing construction issues. After using the Autonomy system to search for information, one of the group found out that another group was working on the same problem. • ● Catching the redundancy early saved millions for BAE Systems. Thilo Grabo

  4. New search engine is able to reduce the time needed to retrieve information from the intranet by 90 percent. People can find information about the job and contact information within minutes. Helping the employees by the day-to-day job. Search Engines Researches on the old search system lasted nearly seven days till one month with the result that nobody wanted to use a lot BAE’s intellectual capital. ThiloGrabo

  5. “BAE SYSTEMS’ heritage of evolution and mergers have created a global leader that has a proud past and an eye toward the future.” Major Moments: 1970s • April 1977 - British Aerospace (BAe) formed as a nationalised corporation by the merger of British Aircraft Corporation, Hawker Siddeley Aviation, Hawker Siddeley Dynamics and Scottish Aviation. Reanetta Walker

  6. Major Moments Continued- • 1980s • February 1981 - UK Government sold 51.57% of its shares to public. Foreign shareholding initially limited to 15%. (Later raised to 29.5%). • May 1985 - UK Government sold its remaining BAe shares but kept special £1 share to ensure Company continues under UK control. • 1990s – Present • November 1999 - British Aerospace and Marconi Electronic Systems merged. The company is called BAE SYSTEMS. • Over the years they have had several alliances and agreements with other British, French, German, Scottish, ,Australian, American, and Dutch companies. Reanetta Walker

  7. Products and Services BAE SYSTEMS designs, manufactures, and supports military aircraft, surface ships, submarines, space systems, radar, avionics, C4ISR, electronic systems, guided weapons and a range of other defense products, many of these with international partners. Crystal Enloe

  8. Company Information • # of employees: ~90,000 worldwide • CEO: Michael John Turner • Competition: • Boeing • EADS • Lockheed Martin Crystal Enloe

  9. Financial Position • Financial Highlights • Profit before interest* £465m • Fully diluted earnings per share* 7.2p • Dividend per share 3.7p • Operating cash flow £273m • Net debt £1,254m • Order book £46.4bn Crystal Enloe

  10. BAE Systems: The benefits of AI in knowledge management systems What problems was BAE having in knowledge sharing? Are such problems common to many companies? Why?

  11. What problems was BAE having in knowledge sharing? Are such problems common to many companies? Why? In BEA they found that: • 2/3 of their top 120 decision makers did not have the right information at key stages • 80% of the employees were wasting time trying to find the information to even start their jobs • 60% were spending an hour or more just duplicating the work of others Stacy Adkins

  12. These problems are evident in companies that have two or more locations… Why? • The more locations a company has, the more difficult and complex it is to both share information and coordinate activity One piece of the company does not know what the others are working on, viewing, or experiencing This is where knowledge management systems come in- Stacy Adkins

  13. BAE Systems: The benefits of AI in knowledge management systems How does BAE’s knowledge management system help solve such problems?

  14. How does BAE´s knowledge management system help solve such problems? • Repetition of the problems: • information overflow • lack of structure • search engines in use did not have the relevant abilities • Results: • time-consuming search processes • occurrence of duplicated work • employees became search-avers • Background: BAE tested two or three intranet search engines. • Implementation of a solution provided by Autonomy Inc., San Francisco. • Main reason for the decision: The use of artificial intelligence (AI) technologies by that search engine. Christian Gasse

  15. Question 2 continued • Examples of AI-based technology's abilities: • advanced pattern matching • intelligent agents • Identification if other people throughout the organization were looking for the same information, i.e. realizable synergies • Ability to scan BAE´s network, so that an upload of information became redundant. • Reduction of the time spend on a search process. • Example: 90 percent reduction of time needed to retrieve the wanted information after one year of implementation Christian Gasse

  16. BAE Systems: The benefits of AI in knowledge management systems What are some of the business benefits and potential limitations of BAE’s knowledge management system?

  17. What are some of the business benefits and potential limitations of BAE’s knowledge management system? Benefits • Increased Efficiency-work hours savings & reduced or eliminated redundancy • Willingness of Employees to Use the System • Easy to Use & Understand • See Immediate Results Johnny Vanhorn

  18. Question 3 continued Potential Limitations • Languages-Global Network • Fuzzy Logic • Artificial Intelligence is in its Development Stage-It can’t read text and understand it on the level of and individual • Cost • Technology-hardware • Machine Learning Methods are in Development Stage Johnny Vanhorn

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