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SStaffs Health Informatics Services ICT Support 2 years on

SStaffs Health Informatics Services ICT Support 2 years on. Douglas Mclay Head HIS Programmes. SStaffs Health Informatics Service. SStaffs Healthcare Trust Burton Hospitals Trust Mid Staffs Hospitals Trust Shropshire and Staffs StHA Shropshire and Staffs WDC.

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SStaffs Health Informatics Services ICT Support 2 years on

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  1. SStaffs Health Informatics ServicesICT Support 2 years on Douglas Mclay Head HIS Programmes

  2. SStaffs Health Informatics Service

  3. SStaffs Healthcare Trust Burton Hospitals Trust Mid Staffs Hospitals Trust Shropshire and Staffs StHA Shropshire and Staffs WDC Burtonwood, Lichfierld and Tamworth PCT East Staffs PCT South West Staffs PCT Cannock Chase PCT North Stoke PCT SStaffs HIS Customers

  4. Aims of the ICT Structures • Integrate all HIS support personnel into a single organisation • Provide clear and robust management structures • Develop more expertise by building teams of like skilled individuals • Share best practice from legacy organisations • Operate to common procedures across South Staffordshire • Provide clear career and personal development paths for ICT support staff • Senior HIS manager at each major site

  5. ICT Support Principles • Customer focused service based on SLA defined service • Use the Service Desk as the hub to deal with incidents of all types • Use of clear procedures to allocate work and to clear incidents to customers satisfaction in a systematic fashion • Monitor our own performance against SLAs and meet internal team performance targets • Manage resources to ensure that realistic target dates are given to customers • Disciplined approach to system development

  6. Grading StructurePrinciples • Provides clear structure implementing a hierarchy and for career planning and personal development • Enables us to pay for technical expertise • Person Spec are generic and define the grade • Job Description are post specific and define the job content • Migration arrangements will protect existing staff

  7. Grading StructureOverview • Engineer Grades • Technically educated • Work on complex systems • Problem solving and design skills • Technician Grades • Practical skills • Customer facing • Work in the field • Operator Grade • Non technical support staff • Senior Grades • Work unsupported and technical supervision

  8. Technician 15,546 18,911 Senior Technician 18,911 22,125 Engineer 18,911 22,125 Senior Engineer 23,010 26,918 Computer Room Manager 27,992 31,491 Technical pay scales

  9. ICT Support

  10. Service Desk Team

  11. Business Systems Team

  12. Core Technology Team

  13. On Site Desktop Support

  14. PCT Desktop Support

  15. Lessons learnt • HIS staff were enthusiastic about the whole concept • Need for Cultural Change programme to alter old habits • The benefits of a larger organisation really work • Flexible capability • Systems approach to design and support • Broader range of expertise can be brought to any problem • It all takes longer than you would think!

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