10 Tips to Set Your Dental Practice Up For Success in 2023

1. 10 Tips to Set Your Dental Practice Up For Success in 2023 Discover 10 secrets top dental practices live by to upsurge their patients’ experience. www.mconsent.net 1

2. Office Appeal Lasting impressions are made when patients enter your office. How do you knock off the perfect waiting room experience? Create a comfortable, clean and calm mode for patients to feel relaxed Include as much natural lighting as possible Soft-colored furniture and table with coffee and refreshments Branded TV with team introduction, stimulating imagery, and patient education Accommodate space for kids with visually appealing, kid-friendly decor, like an aquarium, fun chairs, and toys www.mconsent.net 2

3. Safety Measures Establishing proper guidelines is a vital factor for building patient trust and loyalty in the post-COVID era. Here’s how to make it happen: Space out appointments to reduce congestion Allow for better social distancing to keep patients at ease Thoroughly disinfect equipment and exam rooms for each patient Proper washing, sanitization, and barriers in place as needed www.mconsent.net 3

4. Go Digital A whopping 65% of patients prefer completing intake forms before the visit. Here’s why you should embrace the digital convenience they crave: Low investment and high ROI Establishes a solid patient intake experience Paperless intake forms are expected from patients Enables self-uploading of ID, insurance card, photo, medication list by patients Reduces waiting room time by 80% Cuts down 35% of documentation time and saves ~20 min per patient Empowers self-service of completing, e-signing, submitting forms before the exam – all from home www.mconsent.net 4

5. Lasting Impression Patients develop a lasting impression based on their overall experience. How can you nail it? Communicate positive body language, attentiveness, and confidence level Prioritize making patients feel that they come first Use emotional intelligence to assure patients that you’re concerned with their well-being and best interests www.mconsent.net 5

6. Maintain Rapport How can you best stay on top of keeping patients comfortable, and build trust? Maintain conversations by explaining procedures and checking on patients’ comfort level Avoid misunderstandings via transparency Talk about activities and roles you play outside the office to keep it relatable – like community service Let the patient lead the discussion in the direction of their interest www.mconsent.net 6

7. Staff Roles Your entire team plays an essential role in the success of your practice. Here are some points to consider: Set clearly defined roles for team members to avoid confusion at the chair Ensure proficiency of team members with documentation, tools, and techniques used for procedures Continual patient reassurance communicates that patient care is your priority Stress the importance for staff to exhibit confidence and a calm demeanor Emotional intelligence in how team members interact with patients is important www.mconsent.net 7

8. Go the Extra Mile Who doesn’t appreciate service that’s above and beyond what’s expected? Discover some ways to make it the norm in your practice: Express concern for providing each patient with the personalized care they need Take time to ensure things are done correctly the first time around to prevent avoidable mistakes Show patients a visual of their diagnosis while explaining, for better understanding www.mconsent.net 8

9. Solid Communication Channel Dentists who are well versed in how to run a successful dental office know that solid doctor-patient communication lies at the core of a positive patient experience. Below are key items to consider: Patients are looking for a dentist that demonstrates understanding, eye contact, and intelligence Give patients time to share their own personal stories Listen and respond with compassion to win them over Provide resources for patients to better understand their condition and treatment via in-office iPad resources, brochures, blogs, social media, and website information 65% of patients prefer in-person conversations for their treatment plan rather than via phone or email Face-to-face communication is a definite plus for patients, resulting in better follow through Engage patients in the conversation so they feel like “we’re in this together." www.mconsent.net 9

10. Staff Training Adequate training of your team helps keep everything in place, organized, and flowing proficiently. Learn 4 tips regarding staff training: Knowledgeable, proficient, and courteous team members boost your patient’s experience multifold Invest in training of technological advancements to accelerate productivity Embrace tools that speed up documentation and collection processes to maximize efficiency Competence in the team’s ability to explain information, and answer patients’ questions, positively affects follow through rates www.mconsent.net 10

11. Competent Front Desk Are you aware that your front desk staff plays a vital role in setting the mode for the remainder of the patient’s journey? Front desk receptionists are the first ones patients interact with over the phone and in-person Most negative patient reviews arise from front desk miscommunications Insurance, scheduling, delays, treatment information, and other critical operations can wreak havoc if not managed properly Select suitable, courteous team members who demonstrate competence in handling difficult situations Team effort cannot be understated when it comes to building a successful dental practice www.mconsent.net 11

12. Leave patients with a positive impression of your office Learn how mConsent software can help you become successful and save ~$60K/year in the process. www.mconsent.net 12

13. mConsent Features Online Patient Forms 2-Way Texting Accounts Receivable In-office iPad App Patient forms and treatment plans on the iPad Streamline your intake process Improve patient engagement via SMS Rapid payment and tracking solution Patients complete/E-sign forms and treatment plans online Fast E-signatures on the spot Send and receive messages in real time Bring in patient payments instantly Get ID, insurance card, photo, documents before the visit Patients digitally capture ID, insurance card, photo, etc. www.mconsent.net 13

14. Virtual Consultations & Telehealth Automated Appointment Reminders Automated Insurance Verification Reputation Management Patient Messaging Get more 5-star Google reviews for your Dental Practice Qualify patients before the visit Cancel patient cancellations with 'Quick Fill' Say hello to skyrocket show-up rates and doubled profits End delayed insurance reimbursements Build Patient Trust with a Stellar Online Reputation Democratize dental care delivery to accommodate patients remotely Auto notify 100 patients instantly via SMS No more phone tag or unanswered calls Get eligibility reports in 10 sec with 180+ payers www.mconsent.net 14

15. Integrations www.mconsent.net 15

16. Success Stories "When we joined mConsent all that headache (of scanning, printing, importing, shredding) was gone. It literally was so seamless and easily transitioned. I genuinely cannot understand how any office does not have mConsent already. We saved at least $100,000 over the course of a couple of years. I genuinely wish I did this 10 years ago." "We're saving up to 7 hours a week spent on data entry as well as saving on the overhead costs of hiring another admin, which overall saves us $65,000 a year. It just wouldn't make sense not to use mConsent. By using mConsent we can prioritize serving our patients." “mConsent helps our clinic save 5,200 hours a year otherwise wasted on data entry, which enables us to save ~$55K in administrative expenses. Affordable and easy to use, mConsent adds value to our community.” Mary Jo |Office Manager at Lift Dental Dr. Mustafa Yazar DDS |Kenton Dental Care Dr Layth Ghanim DDS |Arlington Dental Excellence www.mconsent.net 16

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