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Customers (and other interested parties)

Service Management System (SMS). Customers (and other interested parties). Customers (and other interested parties). Management responsibility. Governance of processes operated by other parties. Documentation management. Establish the SMS. Resource management. Service

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Customers (and other interested parties)

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  1. Service Management System (SMS) Customers (and other interested parties) Customers (and other interested parties) Management responsibility Governance of processes operated by other parties Documentation management Establish the SMS Resource management Service Requirements Design and transition of new or changed services Services Service delivery processes Capacity management Service continuity & availability management Service level management Service reporting Information security management Budgeting & accounting for services Control processes Configuration management Change management Release and deployment management Relationship processes Resolution processes Incident and service request management Problem management Business relationship management Supplier management

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