Service Coordination

1. Service Coordination Client Service Referral Process to Available EO Services

2. In this session we will cover… • PCPI - An Overview • Service Coordination with Government Services • Client Suitability and Eligibility of EO Programs • The Referral Process Working together for progress

3. PCPI Overview PCPI (Progress Career Planning Institute) is a not-for-profit, business focused organization. Its mission is to offer career development services for people to realize their full potentialby providing Career Development and HR business solutions, products and services designed to improve performance in a multicultural environment. A Board of Directors governs the organization, while approximately 20 staff members lend their skills to the day-to-day operations (including a team of external consultants dedicated to corporate services assignments).

4. PCPI Initiatives and Public Services • PCPI has taken the lead in coordinating a Service Provider Network with approximately 15 EO Service Providers in Scarborough • PCPI Assisted in the creation of the “Terms of Reference”, for the new EO Service Model and the Job Placement Employer ∕ Client Matrix • PCPI has facilitated the Annual Internationally Educated Professional (“IEP”)Conference since it’s inception in 2003 to the current year, as a contribution to assisting skilled immigrants in achieving success integrating into the Canadian Labour Market. • PCPI has created a unique resource guide called the IEP Directory that is offered to IEPs and employers at each Annual IEP Conference. This directory is designed to connect people to information on professional and settlement services offered in Ontario.

5. Service Coordination with Government Services

6. Service Coordination • Service Coordination is a measure of how the service provider’s coordination, integration and supported access to and from other services are effectively incorporated into a client\s Employment Service Plan. It is an indicator of the support a service provider provides to help clients access and participate in education, training, and/or other types of community services either while they are engaged in Employment Service or at exit from Employment Service. • Service Coordination tracks how well a service provider works within the Employment Ontario network and in the community. Indicators include such things as: • Effective referral into the Employment Service from other community organizations and services • Registration or confirmed participation in education or training during or after Employment Service • Registration or confirmed participation in other community services during or after Employment Service • Service Coordination measures the percentage of clients in the assisted Employment Service who experience effective, supported referrals into, during or at exit from Employment Service.

7. Client Eligibility and Suitability of EO Programs

8. Employment Service Performance Management Indicators • Age • Education level attained • Education/credentials from outside of Canada • Lack of relevant, credible or Canadian work experience • Time out of school, work or training • History of poor work retention • Ineffective independent job search • Source of income • Language • Labour Market Change • Aboriginal person • Person with Disability Taken from the 2010 Employment Service Provider Guidelines

9. EO Services • Resource and Information • Job search support • Job Matching and Placement • Job Retention & Coaching • Assessment and referrals to other EO Programs & Services

10. Resource and Information • Information/guidance provided by Resource Centre Staff • Access to computers, fax, telephone and Internet services all free of charge • Access to printing and photocopying @ 5 cents a page • Assistance with completing applications and registration forms • Online self-assessment • All Employment Ontario programs & services • Employment postings Referral Process No referral is required! Clients may come in during our regular operating hours to access these services

11. Job Search Support Information Services • PCPI Employment Workshops • Employment postings • Labour Market Information • Resources available through other service providers • Workplace safety, including rights and responsibilities of individuals & employers • Self-employment • Education and training offered by universities, colleges, public and private schools No referral required for these services – everyone is welcome!

12. Job Matching and Placement What is it? • Offers matching of skills and interests with employment opportunities and employer needs • The employers may receive financial incentives to offset the costs of providing on the job training and work experience Who is it meant for? • Clients who have been job searching for at least 3 months with documentation (job search log is required) • Have a clear career goal • Attended job search workshops (resume writing, interview skills, hidden job market) This service requires a referral

13. Job Retention and Coaching • What is it? Additional support of coaching and mentoring to maintain employment • Who is it meant for? Clients who have experienced workplace performance issues, history of entry level employment, repeated job loss, absence from the workforce or being new to the Canadian workplace • Supports available: Frequent and/or longer follow up, counselling during and after employment placement and access to additional community resources This service requires a referral

14. Assessment and Referrals to other EO Programs and Services • Second Career • Fee Payer • Ontario Self-Employment Benefits • Practice Firms • Language (i.e. Enhanced Language Training, Literacy & Basic Skills) • Apprenticeship Programs (this does not require a referral) You may use the checklist provided in your handouts to assess your client’s eligibility for these program prior to referring them to PCPI. These services require a referral

15. Referral Process It is as simple as 1, 2, 3! • Your client will meet with you and based on their interests you will fill out our External Referral Form and check off the services that you would like us to assist your client with, then forward it to us via fax. • We will contact your client and book an appointment for her/him to come in to see us. • The client will come to the appointment and one of two things will happen: • The client will register as an assisted client ( we will monitor their progress) • The client will continuing receiving service as an unassisted client

16. This presentation was created by We are located at: 1200 Markham Road. Suite 400, Toronto, ON, M1H 3C3 Phone: 416-439-8448 Fax: 416-439-2808 Website: www.pcpi.ca