Service Coordination and Privacy

1. Service Coordination and Privacy Electronic Service Coordination Systems: Complying with Privacy Principles Jane Canaway Primary Health Branch

2. Todays discussion • Information Privacy Principles and Service Coordination • Supporting sound information privacy practice • Information privacy and the revision of the Service Coordination tool templates

3. What is service coordination? Simple aims: • Shift burden from consumers to providers • Simplify ‘entry’ to system • Information about all services readily available • Information to travel with the consumer (with their consent) • Screen for the full range of needs as early as possible • Use technology to support good practice

4. Information Privacy Principles relevant to Service Coordination • Information collected should be necessary, collected lawfully, fairly and unintrusively • The individual should be aware of the organisation and how to contact it, how to gain access to information, the purposes for which is it collected and to whom the information will be disclosed, • Information should be collected directly from an individual or from a third party with their consent

5. Information Privacy Principles relevant to Service Coordination • Information should be only used or disclosed other than for the primary purpose if the secondary purpose is related to the primary purpose and the individual would expect this to happen or • The individual has consented to the use or disclosure

6. What the guidelines say about consent • It must be: • Informed (understands what is being consented to and for what purpose) • Freely given (referral is not conditional upon consent) • Specific (service, agency and type of information) • Current (be reviewed on a regular basis)

7. Resources for sound privacy practice • Practices, protocols, processes and systems • Consumer consent template in SCTT • Guideline 5.2 how to complete the consumer information form • Consumer privacy brochure (available in community languages)

8. Consent practice and the revision of the SCTT • Statewide submission process to tap into sector/ program knowledge about how to make the SCTT more effective • 1800 suggestions as to how the templates should be amended • 166 suggestions about the consumer consent template

9. Suggestions re consent template • Enhance specificity of information, including time frame • Add space to list more services • Improve language – more consumer friendly • Space to record additional info when other than client signs • Improve electronic functionality • Reword brochure make more concise

10. Suggestions re consent template • Broaden scope to include • Treatment • Creation of care plans • Creation of client files • Interagency meeting • Sharing de-identified data

11. Positive outcomes • Recent research by AIPC suggests that • Consumers say that sound information sharing practice between agencies happens ‘sometimes’ or ‘often’ • Consumers were more likely to report frequent positive experiences in relation to the way information was shared between agencies where more of the SCTT and protocols were implemented