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Leveraging Internet Technology for Organizational Benefits

Explore the advantages of internet and web technology for organizations, including reduced communication costs, enhanced collaboration, and accelerated knowledge distribution. Delve into support technology such as web servers, customer services, content management, and hosting services.

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Leveraging Internet Technology for Organizational Benefits

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  1. Organizational Benefits, Support Technology and Management Issues and Decisions Derek Webb Tristan Wilson Ashley Pantaleo

  2. Organizational Benefits Internet and Web Technology Derek Webb

  3. Overall Benefits • By using Internet Technology, Organizations can: • Reduce Communication & Transaction Costs • Enhance Coordination & Collaboration • Accelerate the Distribution of Knowledge

  4. Global Connectivity • Due to the Internet’s Global Connectivity and ease of use, it can allow individuals and businesses to connect that wouldn’t normally have the ability to do so. • Location Doesn’t Matter • B2C, B2B, C2C (as well as internal connectivity) connections are easy to undertake from just about anywhere in the world, for the same price.

  5. Global Connectivity—Continued • Low-Cost • Standard Interface • Expanding Opportunities • Smaller businesses • Expand overseas • Operations • Enter new markets

  6. Reduced Communication Costs • Internet Telephony • IP telephony products • Voice over IP (VoIP) • Packet switching • Virtual Private Networking (VPN) • Low Cost Alternative to Private WANs • Avoids leased telephone lines and frame-relay connections

  7. Tunneling • Provides security for private organizational activities • Keeps information from getting into the wrong hands. • Point-to-Point Tunneling Protocol (PPTP) • Wraps encrypted data inside IP packets to allow it to travel through the internet

  8. Lower Transaction Costs • Electronic Transactions: • Cost Less than Paper • Faster • Increase Productivity • Decrease in Operating Costs means Savings

  9. Reduced Agency Costs • Expanding and Globalization • What Organizations Need: • Means of communication • Way to managing employees • Assure coordination of work • Solution: • Create low-cost networks • Inexpensive communication and collaboration tools • Make available for global use

  10. Interactivity, Flexibility, Customization • Website interaction • E-mail • Chat rooms • Discussion groups • Dynamic pages

  11. Accelerated Distribution of Knowledge • Immediate access • It only takes one person • Global connectivity • Too expensive to gather information by other means • Corporations can obtain statistical data • Public vs. Private resources • Web Browser Software • Creates universal interface for internal and external resources

  12. Question What is one of the main benefits of the Internet and web technology? A) Reduce Communication & Transaction Costs B) Enhance Coordination & Collaboration C) Accelerate the Distribution of Knowledge

  13. Answer They ALL are benefits of the Internet and web technology.

  14. Support Technology Tristan Wilson

  15. Topics • Web Servers • Customer Services • Web Content Management • Web Site Performance • Web Hosting Services

  16. Web Servers • Set up for online websites or stores • These Need Specialized support including: • Electronic Storefronts or Catalogs • Online Shopping carts for customers • Electronic Payments • Making shipping arrangements • Connecting to office systems

  17. Customer Services • Collect and Store Data about customers • Analyze data in order to best understand customers behavior • Identify Customer preferences and trends

  18. Web Content Management • Software management tools to help manage thousands of web pages • Often manage very complex pages including documents, graphics and sound • Must be capable of changing and updating pages depending on customer needs

  19. Web Site Performance • Web sites are plagued with problems and need constant monitoring • Monitoring tools help to monitor and measure specific transactions on the website to help identify problem areas • No single software tool exists that monitors all functions

  20. Web Hosting Services • A Web hosting service maintains servers specifically for hosting websites • For a fee these companies offer services to smaller businesses or consumers that aren’t capable of operating there own website • Web hosting services offer highly experienced technical staff as well as multiple servers and backups to ensure 100% uptime for your website

  21. Question What do web hosting services do? A) Host a party B) Host a website C) Host your computer

  22. Answer B) Host a website

  23. Management Issues and Decisions Ashley Pantaleo

  24. Problems Posed by the New IT Infrastructure • Loss of Management Control • Connectivity and Application Integration Challenges • Organizational Change Requirements • Hidden Costs of Enterprise Computing • Scalability, Reliability, and Security

  25. Some Solutions • Managing the Change • Education and Training • Data Administration Disciplines • Planning for Connectivity and Application Integration

  26. Question What is of great importance in firms with extensive networking and electronic transactions with individuals or other businesses outside organizational boundaries?

  27. Answer Security

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