Use it or Lose it

Use it or Lose it Presented by: Stuart Ayres and Derek Pullen Stuart Ayres, Scheme Manager Derek Pullen, Scheme Adjudicator

Use it or Lose It • Root Cause Analysis • Structured process to identify the underlying causes of complaint issues by; • Classifying and collecting data • Analysis and creating actionable solutions

Use it or Lose It Root Cause Analysis Cost of inaction; • Forgone revenue from lost customers • Additional investment to acquire new customers • Expense of ongoing complaints • Customer compensation • Lost opportunities to improve products and services • Potentially costly regulatory attention

Use It or Lose It Root Cause Analysis • Record and categorise • Map the cause and effect relationships • Ensure right technology • Gain management support and buy in • Assemble multi functional team; empower and encourage staff to take corrective action • Address psychological or procedural issues • Consider project-based framework to tackle persistent issues • Communicate to consumers what actions are being taken

Use it or Lose it

Use it or Lose it

Presentation Transcript

Use it or Lose it: What to do with an Unused Timeshare?

Move It or Lose It

Hearing: Use it or Lose it!

A paradigm shift in PA s, Use it or Lose it

USE IT OR LOSE IT: Preventing Cognitive Decline in Aging

Use it or Lose it! Hebrews 4:14-5:14

Use It, Don’t Lose It!

Use it or Lose it

Use it or lose it:

Move It! or Lose It!

Use it or lose it

READING CRITICALLY Use It or Lose It

Use It, Don’t Lose It!

it or lose it.

USE IT OR LOSE IT: Preventing Cognitive Decline in Aging

Use it or Lose it

Use it or lose it

USE IT OR LOSE IT!

Lesson 2. Use It or Lose It

Use It Or Lose It

Use it or Lose it?

Snooze it or Lose It