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Maximo integration

Maxwell Segal. Maximo integration. Agenda. GSH. Established 115 years ago Outsourced energy and building facilities management Combination of mobile and static engineers Large blue-chip clients Multi-site portfolios. About GSH. 2,000 total employees 1,600 engineers 400 administrators

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Maximo integration

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  1. Maxwell Segal Maximo integration

  2. Agenda

  3. GSH • Established 115 years ago • Outsourced energy and building facilities management • Combination of mobile and static engineers • Large blue-chip clients • Multi-site portfolios

  4. About GSH • 2,000 total employees • 1,600 engineers • 400 administrators • £200m revenue • Single version of Maximo • UK • Eire • USA • 350 staff • 550 mobile engineers • 250 static engineers

  5. Example clients • Retail • Financial • Telecommunications • Corporate • Pharmaceutical • Manufacturing

  6. Three integrations

  7. Integration records

  8. Maximo / Helpdesk process • 24 X 7 helpdesk • 4 major centres (UK, Ireland, USA) • UK - 1,400 calls per day • 1,000 telephone • 400 automatic • 300 pooled engineers, 250 dedicated • Separate Receipt & Desaptch Interfaces

  9. Vehicle tracking • Microlise GPS tracking system • Outsourced managed service • 550 GPS vehicles • Web-based map client • Integration co-developed with Microlise • Exchange of job, engineer and job status

  10. Job details

  11. Engineer location and status

  12. Site jobs

  13. Interface for vehicle tracking Location Sample XML PUSH XML PULL Workorder Sample GSH Windows Service Microlise SOAP / XML All Data Transfers are Initiated by GSH Middleware. Oracle Views Oracle Views are used to determine the export data, making use of native Maximo status structures Custom MEA Object ITF Table Maximo Workorder data is shown in the VT Solution MAXIMO

  14. Handheld process

  15. Field Service • 550 mobile devices • Motorola MC70 • Outsourced managed service • Cognito • Locked down • Over Air Updates • Message Manager • Development platform

  16. Handheld functions Jobs List Risk Assessment Timesheet

  17. Risk assessment

  18. Job card / timesheets

  19. XML PUSH Handheld integration Cognito / Tibco Hawk Cognito Managed Service GSH Windows Service XML PUSH GSH SOAP Service GSH Outbound Tables MAXIMO Custom MEA LabTrans ITF Table Outbound data transfer initiated by GSH Windows Services Inbound data transfer initated by Cognito Tibco Hawk Data stream from PDA is guaranteed by Hawk to be in chronological order

  20. Extranet output

  21. Summary

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