Maximo at BAA

1. Maximo at BAA Rachel Dunn – Maximo Development Manager 21 February 2010

2. Contents • Who are BAA? • Maximo at BAA? • What we use Maximo for? • Interface to Oracle • Work Management in Maximo • Locations & Equipment Hierarchy • Interesting Developments • Next Challenges

3. Who are BAA? • UK Airport Operator • Privatised in 1987 • Bought by Ferrovial in 2006 • 6 Airports • 3 in England • 3 in Scotland • Also owned London Gatwick until Dec 2009 • London Heathrow • 4 Terminals (5 until November 2009) • 2 Runways • 93 Airlines • 187 Destinations Served

5. Engineering at Heathrow • Number of airfield light fittings - 18,000 • More than 200 High Voltage substations • Typical electricity demand of 75-80 MVA • Over 83km of Firemain pipe supplying 380 hydrants • 72km of sewage pipe line • Over 300km of storm water drainage pipe line • Baggage system dealing with approx 52.8 million bags a year

7. Maximo at BAA - History • First implemented Maximo in the mid 90s • Originally separate implementations at each airport • Consolidated into one instance of Maximo v4 • Upgraded to v5 in September 2006 • What’s next?

8. Maximo at BAA - Today • Version 5.2 • Interface to Oracle Financials • Over 3000 users across 7 airports and Business Support Centre • Over 100 Customised Actuate Reports • Monitor’s iMaintain for Planning

9. What We Use Maximo For • Asset Register • Planned Maintenance • Corrective Maintenance • Work Management • Contractor Management • Inventory Control & Purchasing

10. Interface to Oracle Financials Companies G L Accounts Maximo Oracle Inventory Adjustments Work Order Costs

11. Interface to Oracle Financials - Purchasing Purchase Req Raised in Maximo PO Raised and Approved Maximo Oracle Receipts Entered Invoice Entered

12. Equipment Information • Common Language for Asset Coding and Naming • Asset Functional Codes • Asset Reference Numbers PLFT00001

13. Location and Equipment Hierarchy • Limited Location Hierarchy

14. Location and Equipment Hierarchy cont’d • Equipment Hierarchy Based on Systems

16. Asset Integration of New Airport Developments • Terminal 5 • Opened March 2008 • Over 200k assets loaded into Maximo • Asset Integration Management (AIM) • Generic Data Loader • Future Projects • £4.8bn over 5 years • New Terminal 2 in 2013 • How do you integrate asset data?

17. Work Management – BAA Technicians • Engineering Fault Desk and Schedulers • Schedule to Individual Technicians • Shifts & Calendars • Non-Maintenance Time • Productivity Measurement

18. Work Management - Contractors • All Engineering Contractors in Maximo • No Work Order = No Payment • Estimates and Costs Approval Process • Monthly Payment Process

19. Interesting Developments and Future Challenges • QFactor • Enghelp • Customer Feedback • London Gatwick Separation

21. QFactor • Regulatory regime in the UK demands that we maintain a minimum level of availability of “passenger sensitive equipment” • Escalators • Lifts • Passenger Conveyors • Measured using Maximo • Work order data • Actuate Report • Excel Spreadsheets

22. Enghelp • Intranet view of Maximo work orders

23. Next Challenges – Customer Feedback • Problem • Biggest complaint from fault reporters is lack of feedback • Non-BAA staff raise faults • Shift workers • How do we feedback fault progress? • Solution • Email fault reporter with work order number when fault is raised • Email fault reporter when work order is completed

24. Next Challenges – Separation of London Gatwick • Problem • London Gatwick used to be part of BAA • All BAA airports used the same Maximo system • Maximo servers are at Gatwick • Still using BAA Maximo • 6 months to separate • Solution • Rebuild a new Maximo system Heathrow • Delete Gatwick related data • Gatwick continue to use original Maximo instance • Delete BAA data from Gatwick system

25. Any questions?