Step 3 w orkshop

1. Step 3 workshop

2. Step 3 workshopCo-ordination of care Communications: • Communicating with others/accessing information • Co-ordination of Care (including the role of the Key Worker) • Communication in practice including the use of ‘PREPARED’ and an interactive demonstration

3. Co-ordination within the organisation Why is good communication important to good end of life care?

4. Co-ordination of Care • Co-ordination – who is involved??? • Need to be aware of available services • Co-ordination is a major activity • Whose responsibility? - Can take away from direct delivery of care • Lack of co-ordination = Increased chance of dying in a place not of individual’s choice

7. Communication in the organisation • What communication systems do you have within your organisation?

8. The Key Worker • Does the individual have a key worker external to your organisation? • Who? • How do you know/record that information? • How or why would you need to contact them? • Does your organisation have a key worker role?

9. The role of the key worker • A person who with the patients consent and agreement takes a key role in co-ordinating the patient’s care and promoting continuity, ensuring the patient knows who to access for information and advice Nice Improving Supportive & Palliative Care for Adults with Cancer (2004)

10. Do you have a ‘key worker’ type role?

11. Roles & responsibilities • Assessment and eliciting needs • Agreeing care plans • Communicating between others involved in individuals care • Support and advice • Managing transitions of care • Managing change of key worker

12. Sharing Information • Changes in condition: • Staff • Family members • GP • District nurses • Other health professionals • Single Point of Access/OOH • Continuing healthcare (funding) Do you have a ‘key contacts’ list (office/staff)?

13. Communication Exercise