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E-Learning at Cisco Systems

Chapter nine: E-Government, E-Learning, and Other EC Applications 組員： D91423124 彭珮茹 D92423124 劉淑婷 D92423126 施順元 D92423137 林佳潔 D92423142 李雨菱 D92423146 魏巧雯 D92423147 蘇嘉卉 D92423152 張露勻 D92423160 呂莉汶. E-Learning at Cisco Systems. The Problem

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E-Learning at Cisco Systems

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  1. Chapter nine: E-Government, E-Learning, and Other EC Applications組員： D91423124 彭珮茹D92423124 劉淑婷D92423126 施順元D92423137 林佳潔D92423142 李雨菱D92423146 魏巧雯D92423147 蘇嘉卉D92423152 張露勻D92423160 呂莉汶

  2. E-Learning at Cisco Systems • The Problem • Cisco’s products are continuously being upgraded or replaced; so extensive training of employees and customers is needed • Employees, business partners, and independent students seeking professional certification all require training on a continuous basis

  3. E-Learning at Cisco Systems • Traditional classroom training was both expensive and ineffective because of: • The rapid growth in the number of students • The fast pace of technological change

  4. E-Learning at Cisco Systems • The Solution • Built two e-learning portals • For 40 partner companies that sell Cisco products • For 4,000 systems engineers who implement the products after the sale • To encourage its own employees to use e-learning

  5. E-Learning at Cisco Systems • The Results • Reduced costs of developing and blending courses • Saved productivity, travel and lodging costs • Saved per capita trainee costs • Are able to offer more courses at lower costs

  6. E-Government(電子化政府） • E-government: The use of IT and e-commerce to provide access to government information and delivery of public services to citizens and business partners • Government-to-citizens (G2C政府對公民): E-government category that includes all the interactions between a government and its citizens

  7. Major features of government Web sites: • phone and address information • links to other sites • publications • databases • Major areas of G2C activities: • tourism and recreation • research and education • downloadable forms • discovery of government services • information about public policy • advice about health and safety issues

  8. Netizen（網路公民）: A citizen surfing the Internet • Electronic Benefits Transfer (EBT） 　電子利益轉換 nationwide EBT system to deliver government benefits electronically • deliver benefits to recipients’ bank accounts • smart card system for those without bank accounts

  9. Government-to-Business(政府對企業) • Government E-Procurement • Group Purchasing • Forward E-auctions • Tax Collection and Management

  10. Government-to-Government(政府對政府) • Intelink. • Procurement at GSA • Federal Case Registry • Procurement Marketing and Access Network

  11. Government-to-Employees(政府對員工)

  12. Implementing E-Government

  13. The Transformation Process • Stage 1: Information publishing/dissemination. • Stage 2: “Official” two-way transactions with one department at a time. • Stage 3: Multipurpose portals. • Stage 4: Portal personalization. • Stage 5: Clustering of common services. • Stage 6: Full integration and enterprise transformation.

  14. IMPLEMENTATION ISSUES • The following implementation issues depend on which of the six stages of development a government is in and on its plan for moving to higher stages.

  15. Transformation speed. • G2B implementation. • Security and privacy issues. • Wireless applications.

  16. CITIZEN ADOPTION OF E-GOVERNMENT • One of the most important issues in implementing e-government is its adoption and usage by citizens.

  17. NON-INTERNET E-GOVERNMENT • Today, e-government is associated with the Internet. However, governments have been using other networks, especially internal ones, to improve government operations for over 15 years.

  18. 9.3 ONLINE PUBLISHING, E-BOOKS, AND BLOGGING • Another major area of EC applications is online publishing and associated activities. Moving paper information to electronic form has created a revolution that impacts both dissemination of information and learning. Online publishing is the electronic delivery of newspapers, magazines, books, news, music, videos, and other digitzable information over the Internet .

  19. ONLINE PUBLISHING APPROACHES AND METHODS • Online-archive approach. • New-medium approach. • Publishing-intermediation approach. • Dynamic approach.

  20. 電子書 • 電子圖書：一本書以數位形式在電腦或一個特別的裝置上被看。 • 電子圖書能被遞送而且被看是經由： • 網路下載 • 網路取得 • 熱衷的讀者 • 泛用型的讀者 • 網路伺服器

  21. 電子圖書的類型 • 網路伺服器 • 線上書架 • 下載 • 紅字－超連結訂購 • 互動者，建立自己的(BYO: build-your-own)決定訂購的書籍

  22. 電子圖書的利益 • 可攜帶 • 降低生產和分配費用 • 降低更新和再版費用 • 有能力聯絡許多讀者 • 使結合一些書很容易 • 廣告花費比較低

  23. 電子圖書的限制 • 對一些讀者,電子圖書需要的硬體和軟體可能太貴。 • 有些人要在螢幕上讀大量的資料有困難。 • 電池可能很耗電。 • 競爭標準是多樣的。 • 只有一些書是可以當做電子圖書的。

  24. 電子圖書發行 • 該如何保護出版者的／作家的版權 • 該如何分配並且販賣電子圖書 • 一個電子圖書該要價多少且接收付款 • 如何對支持最好的一個電子圖書的航行 • 該使用哪一個標準 • 該如何增加閱讀速度 • 該如何處理的協定的改變 • 該如何設計一個電子圖書 • 出版者如何証明電子圖書利潤和市場佔有率 • 該如何安全的取得內容

  25. Weblogging • The Internet offers an opportunity for individuals to publish on the Web using a technology known an Weblogging, or blogging.

  26. The basics of e-learning • E-learning is the online delivery of information for purposes of education, training, or knowledge management.

  27. Benefits of E-Learning • Time reduction • Large volume and diversity. • Cost reduction • Higher content retention • Flexibility • Updated and consistent material • Fear-free environment

  28. Drawbacks and challenges of E-Learning • Need for instructor retraining • Equipment needs and support services • Lack of face-to-face interaction and campus life • Assessment • Maintenance and updating • Protection of intellectual property • Computer literacy • Student retention

  29. E-learning failures due to the following issues:(電子學習不足由於下列的議題) Believing that e-learning is always a cheaper learning or training alternative. Overestimating what e-learning can accomplish. Overlooking the shortcomings of self-study. Failing to look beyond the course paradigms. Viewing content as a commodity, which causes lack of attention to quality and delivery to individuals. Believing that because e-learning has been implemented, employees and students will use it. Assuming that learned knowledge will be applied. Ignoring technology tools for e-learning or, on the other hand, fixating too much on Technology as a solution.

  30. Virtual and online universities(虛擬的和線上大學) • Distance learning: Formal education that takes place off campus, usually, but not always, through online resources. • Virtual university: An online university from which students take classes from home or other off-site locations usually via the Internet.

  31. Online corporate training(線上企業的訓練) • Corporate training is often done via the intranet and corporate portals or the Internet.

  32. Drivers of e-learning(電子學問的駕駛員) • Technological change(科技的改變) • Competition and cost pressures(競爭和費用壓力) • Globalization(全球化) • Continual learning(持續不斷的學問) • Network connectivity(網路連接性)

  33. Knowledge management and E-commerce(知識管理與電子商務) Knowledge management (KM) (知識管理) Organizational knowledge base (組識的知識庫)

  34. KM types and activities Human capital (人的資本) Structured capital (組織的資本) Customer capital(顧客的資本)

  35. KM has four tasks : Creating knowledge repositories where knowledge can be stored and retrieved easily Enhancing a knowledge environment in order to conduct more effective knowledge creation , transfer , and use Managing knowledge as an asset so as to increase the effective use of knowledge assets over time Improving knowledge access to facilitate its transfer between individuals

  36. Knowledge sharing(知識分享) The ability to share knowledge decreases its cost and increases its effectiveness for greater competitive advantage

  37. Knowledge portals(知識入口) A single point of access software system intended to provide timely assess to information and to support communities of knowledge workers

  38. Online advice and consulting (線上忠告與諮詢) Medical advice(醫學的忠告) Management consulting(管理商議) Legal advice (合法的忠告) Gurus (領袖) Financial advice (財務的見意) Other advisory services(其他的忠告服務)

  39. Customer-to-Customer E-Commerce C2C AUCTIONS(C2C的拍賣) CLASSIFIED ADS(分類廣告) PERSONAL SERVICES(個人服務) C2C EXCHANGES(C2C交換) SUPPORT SERVICES FOR C2C(C2C的支援服務)

  40. Peer-To-Peer Networks And Applications • Characteristics of P2P Systems (P2P系統的特性) • Models of P2P Applications (P2P應用的模型) • Collaboration(合作) • Content distribution(內容分配) • Business process automation(商業處理自動化) • Distributed search(分類搜尋)

  41. C2C P2P Applications • Napster-The File-Sharing Utility (Napster-文件分享的效用) • Other File-Sharing Programs (其他文件分享的程式) • Other Commercial P2P Applications in C2C(在C2C方面其他商業P2P的應用)

  42. Intrabusiness P2P Applications (INTRABUSINESS 點對點應用 ) • Several companies are using P2P to facilitateinternal collaboration.

  43. B2B P2P Applications (企業對企業點對點應用 ) • P2P could be a technology panacea for systems innovators building B2B exchanges. • P2P applications enable such companies to store documents in-house instead of on an unknown, and possibly unsecured, server.

  44. B2C P2P Applications (企業對個人點對點應用 ) • P2P has potential applications to marketing, and B2C payments.

  45. Other EC Applications (其他EC 應用 ) • SELLING PRESCRIPTION DRUGS ONLINE (在線出售處方藥 ) • POSTAL SERVICES(郵政服務 ) • SERVICES FOR ADULS (為成人的服務 ) • E-ALLIANCES(電子聯盟 )

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