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E-learning at Dow Chemical

E-learning at Dow Chemical. LearnShare E-Learning Best Practices Sonya Davis Global Project Leader Human Resources Strategic Center. The Dow Chemical Company. Dow is a global company 50,000 employees $30 billion in annual sales 171 sites in 35 countries Serves many markets

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E-learning at Dow Chemical

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  1. E-learning at Dow Chemical LearnShare E-Learning Best Practices Sonya Davis Global Project Leader Human Resources Strategic Center

  2. The Dow Chemical Company • Dow is a global company • 50,000 employees • $30 billion in annual sales • 171 sites in 35 countries • Serves many markets • Water purification - Health & Medicine • Transportation - Paper and Printing • Electronics - Building & Construction • Food - Furniture/Furnishings • Personal care - Home care/improvement

  3. Learning: A Strategic Element to Global Success • 1995 – Dow began shifting to global, de-layered structure based on business units • Learning Leadership Team was formed to address needs of global workforce • Challenge: How do we provide the latest most cost effective learning just in time to learners where and when they want it?

  4. The answer – learn@dow.now • A global web-based learning management and delivery system • Courses are developed internally, purchased from external sources and/or developed specifically for Dow (5 preferred vendors) • Links to employee training records

  5. Advantages of Web-based Training Delivery • Consistent message to all employees globally • “Just-in-time” training • Always available • Employees are in control and can receive training anytime and anywhere • Delivery cost benefits

  6. Keys To Success • Common IT Platform • Open Platform • Reduction in delivery costs while providing greater access to training when and where employees want it. • Preferred Vendors • Management Support

  7. Investments • Start-up • $1 million to purchase project • Design team comprised of six employees and managers • Ongoing cost: • Annual operational cost $540,000 • One full-time manager and five employees in part-time roles (functional administrators), and learning coordinators.

  8. learn@dow.now Today • 600 courses available • Subject areas range from safety to marketing • 153,392 courses completed in 2000 • 315,265 courses completed in 2001

  9. Cost Benefits • Savings in 2000 = $22 million • Savings in 2001 = $45 million • Projection for 1999-2003 = $189 million • Based on measurement of: • Automatic vs. manual records • Reduction of delivery and material cost • Reduction in learner time

  10. Change Management Considerations • Clear value proposition • Convert learners from classroom to web-based • Deliver content in multiple languages • Increase awareness and usage through the organization • Provide ongoing system support and operation

  11. What’s next? • Technical expansions – video enhancements which will broaden use • Blended solutions – Use learn@dow.now with NetMeeting/LearnLinc for classroom settings • Audience expansion – Use learn@dow.now to train customers, suppliers, distributors

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