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Evolution to a Social Intranet

Evolution to a Social Intranet. Elizabeth Lupfer The Social Workplace @ socialworkplace. Most intranets have a bad start in life. The first step to intranet recovery is to admit your site is a poopy mess. Intranet Roadmap. Documentation. People. In 2008 it was web 2.0

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Evolution to a Social Intranet

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  1. Evolution to a Social Intranet Elizabeth Lupfer The Social Workplace @socialworkplace

  2. Most intranets have a bad start in life • The first step to intranet recovery is to admit your site is a poopy mess

  3. Intranet Roadmap Documentation People

  4. In 2008 it was web 2.0 In 2009 it was social media In 2010 it was social media in the workplace Today it is about being social in the workplace

  5. Where Can We Improve? Critical tasks that are often on an employee’s plate lack context for due dates, timelines, or what is coming up in the future. The experience would benefit from more awareness and personalization Content and transactions are not integrated effectively Transactional pages consistently see the highest views on company portals. Training is given very little focus, and there is no awareness of the employee’s history or needs.

  6. A social intranet considersemployee behaviorin order to create a trulycollaborative and integratedsocial experience

  7. Building an Intranet for the Employee Life Cycle • Mobility • Search • Organization change • Time reporting • IT and Workplace Services • Administrativeresponsiblities • Other internal platforms • Communications Corporate vision and messaging Business Objectives IT Infrastructure Data standardization

  8. Why are Employee Profiles Key? ONE Identity. Instead of having several profiles across Intranet applications, the new profile will consolidate these into one place.Employees update their personal information, manage their blog and security profiles all from one place. Get a more complete picture. Uncover the "hidden" talents of your employees and put these skills to work Make smarter talent decisions. Be truly informed about employees before making job assignment decisions. User-generated content. Leverage the community benefits of social bookmarking in order to create accurate profile information. Cast a wider net. See far beyond the rigid confines of organisational structures and geographic locations when assessing your talent pool.

  9. Talent Acquisition Source: Recruiting Future @Matt Alder http://recruitingfuture.com/2011/03/08/redefining-social-recruiting-for-2011/ Peer to Peer Recruitment - Employees as brand advocates Referral Schemes – Tap into the digital social and professional graphs of employees and networks Talent Communities - Connecting job seekers Reputation and Brand - Managing conversation

  10. Onboarding Source: AIIM.org @JohnBrunswick http://www.aiim.org/community/blogs/expert/Social-Onboarding-Dashboard-5-Tips-to-Enable-and-Retain-Talent Role Specific Wikis - Living, breathing documents that based on a user's role.  Discussions on Shared Services – Question and solution approach to new hire issues Tip / Tricks from the Community – Allow new hires and long time employees to contribute tips to help others through the process. Track Search Terms and  Refine - As new hires search for information, search terms should be saved and analyzed. 

  11. Learning and Development Allows employees to set specific development goals with a focus on training. Social Learning – collaborative learning and development in virtual spaces

  12. Performance Management The interface makes it much easier for employees to see their overall progress through the year. In order to give employees a more readable interface, each objective can be expanded to show the details. New functionality allows employees to ask for additional feedback from colleagues and post projects to their Profiles. Stretch objectives are called out.

  13. Compensation Using Social Business Tools/Platforms provide employees the statistics to support their company’s performance management plan (PMP). Providing features like endorsements and strong individual analytics will go a long way toward having employees use this data to support them meeting and exceeding their objectives.

  14. Killer Social Intranet Apps • Collaboration sites and Knowledge Share • Internal Twitter, employee blogs, threaded conversations, Idea Generation • Point-based Social Recognition and Achievement • SMART Enterprise Search; Social Tagging (employee-generated keyword tagging of intranet content) • Mobility and External Access • Unified Help and Live Chat – Global help for employees to submit feedback or questions. • View by Country – customization of the intranet view to allow front-line managers and business partners to see International experience

  15. Collaboration and Knowledge

  16. Idea Generation

  17. Reward and Recognition 49% of your employees would leave their current job for a company that clearly recognized them. Gifts do not sustain loyalty. ENCOURAGEMENTdrives a culture ofperformance.

  18. Engagement through Achievement To better encourage employees to use About You and other areas of the Intranet, a concept of “Cred” will be introduced This concept, from gaming, will reward employees with points for accomplishing tasks in a variety of Intranet Applications. The more points a user receives, the better their ranking. A light approach to competition will lead to great adoption of features related to points. With a push to get more employees engaged with truly living the Credo, this component will allow colleagues to leave specific feedback on a fellow employees profile talking about how that individual exemplifies the tenants of Verizon’s Credo. This light weight, easy to use feedback mechanism will inspire more employees to seek out opportunities to prove themselves.

  19. Enterprise Search

  20. Mobility and Extranet Users can use touch gestures to swipe through the components of the interface. The mobile interface will feature all the information of the full site, with the display optimized for mobile devices.

  21. Elements of a Social Experience ONE INTEGRATED EXPERIENCE: 1 Portal, 1 Mobile App, 1 Extranet for all Verizon, 1 SSO Employees CUSTOMIZED: ultimate personalization: experience/content/design/navigation per employee REAL TIME COLLABORATION: Employees can interact with global colleagues using Web 2.0 Integration (shared video, Q&As, ideas, discussions, docs…) Embedded Intelligence: SMART DATA with SMART ACTIONS (1 click, 3 steps) Content and transactions are INTEGRATED and INTERACTIVE Employees can get the full site EXPERIENCE from any mobile device

  22. The Social Workplace @socialworkplace

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