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Patient Portal

Patient Portal. Friday, September 16, 2011. Larry Bradley Director, Patient Financial Services. Online Business Office. Online bill payment 24 X 7 via secure e-check or credit card Up-to-date patient/guarantor financial information Current status of insurance claims

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Patient Portal

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  1. Patient Portal Friday, September 16, 2011 Larry Bradley Director, Patient Financial Services

  2. Online Business Office • Online bill payment 24 X 7 via secure e-check or credit card • Up-to-date patient/guarantor financial information • Current status of insurance claims • E-mail communications with the Business Office. • Source of trusted information on policies and procedures.

  3. Benefits of a virtual hospital business office - Patient • Gives patients round-the-clock access to their accounts Conveniently make payments anytime. Access to FAQ’s and helpful links. Access to Charitable Care Application. • Sharply reduces the volume of telephone calls • Ability to pay multiple accounts with one transaction • Boosts collections from self-pay patients • Increase patient satisfaction • On-line access meets an expectation in the consumer driven Healthcare environment.

  4. Benefits of a virtual hospital business office - Hospital • Reallocation of Business Office resources Reallocation of Customer Service and Cashiering function. • Electronic (E-Job) tracking and viewing of patient statements. • Electronic patient payments have reduced risk with handling patient financial information. • Increase patient satisfaction

  5. Future program improvements • Electronic notification of payments due and change in account status. • Appointment request portal. • On-line patient pre-registration utilizing the patient portal. • Upfront cash collections via patient portal. • Price Estimator. • Return mail service.

  6. ENROLLMENT SCREEN

  7. PROFILE INFO SCREEN

  8. RESOURCES TAB

  9. IMPORTANT PHONE NUMBERS TAB

  10. BILLING TERM GLOSSARY TAB

  11. HELP TAB – MOST FREQUENTLY ASKED QUESTIONS

  12. BILLING POLICIES TAB

  13. BILLING POLICIES PAYMENT OPTIONS

  14. BILLING POLICIES SELF PAY OPTIONS

  15. BILLING POLICIES INSURANCE COMPANY LINKS

  16. BILLING POLICIES FREE CARE PROGRAM

  17. BILLING POLICIES FREE CARE APPLICATION page 1

  18. BILLING POLICIES FREE CARE APPLICATION page 2

  19. BILLING POLICIES FREE CARE APPLICATION page 3

  20. CONTACT US TAB

  21. eJOB TRACKING MANAGEMENT TOOL Search Window

  22. eJOB TRACKING MANAGEMENT TOOL Report Window

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