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Patient Portal February 27, 2014

Patient Portal February 27, 2014. June 19, 2014. 1. Background. Follow My Health (FMH) from AllScripts has been selected to provide a portal for patients to their UK medical records. FMH Universal Health Record enables the patient to view, download and transmit personal health records.

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Patient Portal February 27, 2014

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  1. Patient PortalFebruary 27, 2014 June 19, 2014 1

  2. Background Follow My Health (FMH) from AllScripts has been selected to provide a portal for patients to their UK medical records. FMH Universal Health Record enables the patient to view, download and transmit personal health records. The portal account is the patient’s, not UK HealthCare’s. It lives in the “cloud” and contains what we have chosen to push to it. Therefore, it’s not the patient’s entire medical record with us but rather the parts deemed most understandable, useful to the patient. The patient may have other providers not associated with us pushing data to their portal account.

  3. Background cont. • UK portal initiated as part of the federal Meaningful Use Stage 2 requirements, which dictate: • At least 5% of each provider’s patients (if on EHR) and 5% of our hospital patients should have access to their electronic medical record. • There is a financial cost to UK HealthCare if we do not meet Meaningful Use targets. • Records from both hospitalizationand clinicswill be provided in one portal site for the patient. So far, we are the only organization in Kentucky offering both.

  4. MU2 Requirements During the quarterly reporting period, physicians must: Provide online access to more than 50%of all unique patients. Provide patient-specific education to 10%of patients seen. Ensure more than 5%of patients view, download or transmittheir protected health information (PHI) to a third party. Ensure more than 5%of patients send a secure message.

  5. Patient Portal by the Numbers Logging in to view home page meets this requirement Rx renew req Referralreq Appt scheduled

  6. How the Portal Benefits You • Improved outcomes because patients have access to health education, medication lists, follow up instructions. • Ability to make, cancel or reschedule appointments may decrease the number of “no shows.” • Reduce phone calls/messages. Requests from the portal create tasks in the AEHR managed by the patient care team. • Easy for patient to share correct info with other providers. • Improved patient satisfaction.

  7. Paper vs Electronic: Providers and Patients Information that will be available in the portal from both the perspective of our providers who practice in various environments – paper and electronic – as well as our patients who receive care in various environments – paper and electronic.

  8. Roll Out Phase 1 Pilot: May 19, 2014 Pilot in Internal Medicine Group, Family & Community Medicine (both locations) + 6th floor Good Samaritan Ortho acute care unit. Full Launch: June 2, 2014 Remaining clinics and both hospitals. Phase 2: July 2014 (est.) • Proxy accounts • Health assessment questionnaires • Upload health information Phase 3: October 2014 (est.) • Release of physician notes • Patient to provider care team messaging • Billing and payment functionality Other: • Consultation requests (e-visits) – not in foreseeable future • Patient forms • Patient self invite – removed from Phase 1 scope

  9. Promotion to Patients • Onsite • HealthBeat • UK House Calls • Making a Difference • Website & Email • Facebook, Twitter

  10. Email Addresses Collected • Patient Access Center* • Admitting/registration* • Jacobs Health Education Center • Outpatient registration • Procedure areas • Health Connection • Information Desks *entered in system; no form required 10

  11. Workflow Process

  12. Patient Access to the Portal • Patients will be connected to UK HealthCare’s patient portal once they have: • Accepted their patient invitation and entered their invite code (4 digits of birth year). Invite sent within several days of discharge/visit. • Accepted terms of use, release of info, etc. • Created username and password

  13. Home Screen

  14. Home Screen

  15. On the My Health tab

  16. How can you help? • Ensure your staff and providers are educated about the portal, and how it benefits our patients. • Understand how patients can enroll and get connected. • Your employees may enroll at their next clinic visit or by stopping by any information desk and completing an enrollment form. • For questions, contact Courtney Higdon

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