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NextGen Patient Portal: Involving Your Patients in the Care Process

Discover the benefits of involving your patients in the care process through the NextGen Patient Portal at the Medical Clinic of North Texas. Improve communication, accessibility, and satisfaction while reducing administrative time and costs. Learn how to prepare, communicate effectively, monitor performance, and overcome obstacles for successful implementation.

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NextGen Patient Portal: Involving Your Patients in the Care Process

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  1. NextGen Patient Portal: Involving Your Patients in the Care Process

  2. About Medical Clinic of North Texas • 142 physicians • 42 associate providers • 43 locations, 1 practice • 230,000 active patients • EHR since 1999 • EPM since 2004

  3. MCNT Specialties • Allergy & Immunology • Endocrinology • Family Medicine • General Surgery • Geriatrics • Infectious Disease • Internal Medicine • Internal Med/Pediatrics • Neurology • OB/GYN • Pediatrics • PM & Rehab • Podiatry • Psychotherapy • Rheumatology • Sports Medicine

  4. Why Use a Patient Portal? “Seventy-three percent of Americans surveyed would use a secure online communication solution to make it easier to get lab results, request appointments, pay medical bills, and communicate with their doctor’s office.” “… almost half would consider switching doctors for a practice that offered the ability to communicate and complete important health care tasks online.” Source: Intuit Health’s Health Care Check-up Survey – Jan 2011

  5. NextGen Patient Portal • Secure messaging • Appointment requests • On-line appointment scheduling • Appointment reminders • Broadcast messaging • Recall reminders • Med refill requests • EHR document delivery • Electronic statements • Electronic bill pay • PHR requests • My health record • Instant medical history • Online forms/templates • Healthwise knowledgebase

  6. A Path to Success • Why do you want a portal? • What do you want to offer? • Preparation • Communication • Monitor performance • Expand features • Overcome obstacles

  7. Why does Your Practice Want a Portal? • Improve patient satisfaction • Improve practice/patient communication • Improve accessibility • Provide additional services • Reduce phone calls • Reduce costs • Reduce administrative time • Meet meaningful use…

  8. What do Want to Offer? • Survey your patients • Offer enough to engage your patients and staff • Use a staged approach

  9. Preparation • NextGen File Maintenance • Schedulable locations • Web customization • Email customization • Messages and disclaimers • Standard responses • Online forms publishing • Message routing rules (create task groups)

  10. Template Tools

  11. Communication • Create a “buzz” • Office flyers and posters

  12. Office Flyer

  13. Office Flyer

  14. Communication • Create a “buzz” • Office flyers and posters • Practice website

  15. MCNT.com

  16. Communication • Create a “buzz” • Office flyers and posters • Practice website • Engage your staff

  17. Engage Your Staff

  18. Communication • Create a “buzz” • Office flyers and posters • Practice website • Engage your staff • Areas of responsibility/workflow

  19. Monitoring Staff Success • Company contests • Site contests • Weekly reports of temporary and full enrollments by site • On-demand reports of enrollments by employee • Daily status reports of unanswered communication and requests

  20. Overcoming Obstacles • Patient Portal support • Keeping patients engaged • Avoiding complacency • Overcoming fear

  21. MCNT’s Implementation Key Dates January 2009: Begin preparation March 2009: “Live” with 2 doctor office August 2009: All offices trained Feb 2010: NextGen 5.6 Upgrade July 2010: Meaningful Use preparation May 2011: NextGen 5.6 SP1 Upgrade

  22. Patient Portal Registration

  23. Appointment Requests

  24. Medication Refill Requests

  25. Secure Communication Messages

  26. Documents Sent to Patients

  27. Questions? Mike Yerrid myerrid@mcnt.com 817.514.5259

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