ITS Extended Leadership Agenda May 31, 2012

1. ITS Extended Leadership Agenda May 31, 2012 News and Notes -Russell Sharp Performance Review Cycle – Karen Polhemus Collaboration Model and Governance – Jane Livingston Wifi Update – David Galassi

2. News and NotesRussell Sharp

3. ITS Extended Leadership- Future Topics Send suggestions to Adriene Radcliffe (adriene.radcliffe@yale.edu) June Agenda Wide Banding – Guest from HR ITS Website – Jane Livingston Service Management Update – Adriene Radcliffe ERP Update – Marc Ulan Future Agendas • Information Security Update - Rich Mikelinich • Salesforce and Contactual technology platform - John Jibilian • Document Management landscape – Brian Wolson • Disaster Recovery Planning – Bob Condon/Susan Kelley • Event Calendars - Eric Wittmann • Service Catalog - Ricardo Chavira • Email Modernization Update - Bob Condon • Service Management Update – Adriene Radcliffe • Vendor Management Updates - Ed Frey • Identity Management Update -Rod Gustavson

4. Performance Review CycleKaren Polhemus

5. IT Collaboration Model Jane Livingston May 2012

6. Governance vs. Collaboration • IT Governancespecifies the decision rights and accountabilityframeworkto encourage desirable behavior in the use of IT (Weill, P., Woodham, R., 2002) • Collaboration is working together to achieve a goal. a deep, collective, determination to reach an identical objective(Wikipedia May 29, 2012)

7. The Vision for IT decision making • Institute a clear framework that enables IT collaboration across Yale • Continuously improve IT decision-making through client feedback and metrics • Make decisions in a transparent fashion and communicate them effectively

8. Where we’ve been. . .

9. Where are we headed? • Cohesive vision and a strategy to advance us to that vision • Transparency in • Decision rights • Prioritization • Accountability • Framework to enable collaboration and communication • Well defined and understood roles and responsibilities

10. “Domains” of IT for decision making IT principles High-level statements about how IT is used in the business that help guide decisions. IT architecture Organizing logic for data, applications and infrastructure captured in a set of policies, relationships and technical choices to achieve desired business and technical standardization and integration. IT infrastructure strategies Centrally coordinated, shared IT services that provide the foundation for the enterprise’s IT capability. IT investment and prioritization Decisions about how much and where to invest in IT, including project approval and justification techniques. Applications Specifying the academic, scholarly or business need for purchased or internally developed IT applications.

11. What guides our decisions? Well, ideally, the principles, but what influences principles? • Business demand • Legal/compliance requirements • Financial constraints • Alignment with the mission of the institution you serve

12. Information flow in new model Listening, deciding, managing Listening, talking, learning Listening, learning, deciding Listening, measuring, reporting, executing Planning, implementing, executing

13. Proposed strategic committees • Research Committee - Faculty and researchers • Teaching & Learning Committee – Faculty and Students • Information Security Committee - privacy, legal and technology leaders • Administrative Operations Committee – Administrative Systems leaders • Medicine and Health – Medical and health leaders • IT Advisory Board – external-to-Yale technology leaders

14. TIC and TOC Technology Initiatives committee (TIC) Comprising technology leaders from across campus and ITS, this group meets monthly to plan and discuss IT events, operations, opportunities, strategies and innovational directions. Technology Operations Committee (TOC) Comprising ITS staff this group manages projects, operations, services, budgets, and has overall accountability for ITS services.

15. Service Management, metrics and satisfaction Create and maintain: • Aggregate IT Demand • Service metrics • Project/portfolio reviews • Financials • Roadmaps Collect and listen: • Emerging technology and opportunities • Client satisfaction surveys • Feedback from website, Yammer, etc

16. The Trifecta… IT STRATEGY

17. Emerging Portfolio Governance

18. Thank you Questions? Jane Livingston May 2012

19. Wifi UpdateDavid Galassi

20. Our Challenge

21. Survey Results: Themes • Coverage • Outdoor • YNHH • Residential Colleges • Ease of Access • Can’t get on YaleSecure • Reliability

22. Coverage • 100% indoor coverage • No deployed outdoor coverage: coming soon • No Yale university Wifi at YNHH • 5156 access points

23. Networks • YaleSecure: the primary wifi network to be used by any capable device by anyone with a NetId • YaleGuest: the network to be used by short term visitors to the campus. People without a NetID • Yale Wireless: Not encrypted, requires MAC registration. To be used by devices that don't support enterprise WPA2 • YaleWPA,YaleWPA2: same as YaleSecure, but being retired this summer.

24. alphabet soup • 802.11b: B=buy a new computer • 802.11a and 802.11g: 54Mbps... Really 15-20 Mbps • 802.11n MIMO: 450 Mbps... Really 50-100Mbps • 802.11ac: Coming soon, gigabit wifi... Really who knows

25. Technology • Strategic technology provider is Aruba Networks • 65% support 802.11n • Dual Radio support: 2.4 ghz and 5 ghz • 802.11n running only at 5 ghz

26. the stats • 14,024 simultaneous devices on networks at afternoon peak this spring. • ~6500 devices in fall of 2010 • ~30,000 unique devices seen each day • 47% YaleSecure, 23% YaleGuest, 21% Yale Wireless • 74% of wired ports in residential colleges unused in last 90 days

27. More Stats

28. Recent Changes • Major Systems upgrade over Spring break • New 2048bit SSL Certificate for YaleSecure • 1GB to 2GB backhaul upgrades • New Website • End User awareness campaign

29. wifi.yale.edu

30. What's next:before the fall term • Say goodbye to YaleWPA and YaleWPA2 • YaleGuest allows only port 80/443 and external VPN. No Yale VPN access • Re-architect Wifi network for capacity rather than coverage. More APs • Continue rollout of 802.11n • Outdoor Coverage on Old Campus and Cross Campus • 2GB to 10GB backhaul

31. What's after that: 1-3 years • Continue to add capacity • Retire Yale Wireless at Medical school • More Outdoor coverage: • Multicast over wifi • A solution for bonjour: wifi printers, apple TV, etc. • Creation of industry standard wifi user experience score with the help of Aruba Networks. To proactively predict user satisfaction. • 802.11ac • Replace Yale Wireless with new network if necessary