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Managing End-User Research

Managing End-User Research. Jalyn Kelley Assistant Editor, Information Services San Antonio Express-News jkelley@express-news.net. Resources available to end users. EXFiles Lexis-Nexis Universe Various public records sources

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Managing End-User Research

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  1. Managing End-User Research Jalyn KelleyAssistant Editor, Information Services San Antonio Express-News jkelley@express-news.net

  2. Resources available to end users • EXFiles • Lexis-Nexis Universe • Various public records sources • Bexar County Public Information, Lexis-Nexis, Pacer, KnowX.com, etc. • Various web products • Congressional Quarterly, Northern Light, Electric Library, NewsLibrary, Telicon Legislative Service

  3. Lexis-Nexis UniverseUser Survey

  4. Lexis-Nexis UniverseUser Survey:Usage of non-news sources • Only 16% have ever used the biographical reference sources. • Only 11% have ever used the business reference sources.

  5. Lexis-Nexis UniverseUser Survey • 86% said they always or almost always find what they are looking for. • 71% said when they don’t find what they are looking for they ask news research for help. • Everyone surveyed said they found Universe very easy of somewhat easy to use.

  6. Lexis-Nexis UniverseUser Survey • 95% said they were adequately trained. • 46% said they would like more advanced training. • 100% said Universe was extremely useful for their job.

  7. Empowering users to do their own research Decreasing reliance on News Research Training Cost Using inaccurate information Not using the resources effectively Pros Cons

  8. Challenges • Providing further training opportunities • Ensuring users are searching effectively • Encouraging users to come to News Research for help

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