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Poupatempo – Time Save

Poupatempo – Time Save. Government Objectives: - unique site for all presencial public services, federal, state and local government levels. include representation of community and private organism that citizens need for relations.

malachi-hubbard
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Poupatempo – Time Save

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  1. Poupatempo – Time Save • Government Objectives: - unique site for all presencial public services, federal, state and local government levels. • include representation of community and private organism that citizens need for relations. • state a new paradigm for best public services with ethics, principles and deference to citizens:standards of quality – cost reduction for citizens. Requirement: New legislation for defense of users of public services => OMBUDSMAN assigned to each public services. ww.cidadao.sp.gov.br is a portal for public services with orientation for presencial and eletronics services that assign the ombudsman(a public servant for guarantee citizens rights)Information Technology (IT) Governance (fundamental)Digital Divide: policies and initiatesinfrastructure of communications and DB integration Operational IT employe available (we have Prodesp)

  2. Poupatempo – Time Save Services Units Type Inauguration Area m2 employes (5486) Sé Fixed Out/97 6.000 807 Luz Fixed Jun/98 1.600 787 Santo Amaro Fixed Ago/98 9.000 243 Campinas Center FixedAgo/98 3.000 310 Saint Jose dos Campos Fixed Set/98 2.100 225 Itaquera Fixed Nov/00 10.000 745 Saint Bernardo do Campo Fixed Jun/01 8.100 800 Guarulhos Fixed Set/02 6.506 467 Ribeirão PretoFixed Dez/03 4.446 321 Campinas Shopping Fixed Set/04 3.806 250 Great São Paulo 01 Mobile Set/04 truck 400 80 Great São Paulo 02 Mobile Mar/06 truck 400 73 Great São Paulo 03 Mobile Mar/06 truck 400 66 Interior 1 – Registro Mobile Mar/06 bus 250 52 Interior 2 – Sorocaba Mobile Mar/06 bus 250 54 Interior 3 – Marília Mobile Mar/06 bus 250 57 Interior 4 – Araçatuba Mobile Mar/06 bus 250 59 Headquartes 90 Units of services created since the begining of Poupatempo in 1996

  3. Poupatempo - Time Save • Public Services realized • Ano Total attends Total accumulated • 1997 285.428 285.428 • 1998 3.942.966 4.228.394 • 1999 8.782.200 13.010.594 • 2000 10.286.666 23.297.260 • 2001 14.698.287 37.995.547 • 2002 19.344.579 57.340.126 • 2003 21.381.636 78.721.762 • 2004 23.583.829 102.755.970 • 2005 25.566.654 128.322.624 • 10.095.617 (may) 138.418.241 • 5 days per week 7 am – 7 pm - Saturday 7 am – 1 pm • Maximum number of differentes services = 400 - 68 public agencies • Unitary cost of service R$ 3,06 in 2005 excluding the salary of employe

  4. Poupatempo - Time Save Investments per yearYear R$ millions US$ millions 1999 17,3 9,5 2000 22,1 12,1 2001 31,3 13,3 2002 44,4 15,2 2003 55,8 18,1 2004 60,4 20,6 2005 70,6 28,7 2006 (may) 37,7 17,7 Total R$ 339,6 US$ 134,5 Around5.000 - 5500employes Cost per fixed unit of serviceby month near R$500.000 to R$700.000Cost per mobileunit of serviceR$ 200.000 some new investments are made like a Outsourcing – with – Public-Private partners

  5. Comparative of Central of Attends from different States in Brazil * In 2000, SAC have 6 Mobile Units. Since 2001, 4 units was deactivate because the demand was exhausted and now 2 units are satisfatory for state of Bahia

  6. Cost Avaliation for innovation in the processdocument example: Identification Registration IR 2o. Emission (first IR is free) • The emission of IR by Poupatempo is a little more expensive for the government than the tradicional process; • But for the citizens or the sociedad the cost in Poupatempo is more inexpensive than the traditional process • Finally the Innovation Process is better for the Country C

  7. Poupatempo – Time Save Some Considerations:- we believe employes like their jobs – special training- standars and unification of public information- local terminals for self information in all units of services- concentration of services in one site => less transit- e-poupatempo =>Internet =>Digital TV (Home services)- no need of intermediate services reduce cost for citizens- cost for citizens before- Poupatempo new process reduce time for the services and less red tape- no privilege in attendance unless “handicapped” - monitoring people’s satisfaction by external organization- 99% of approve type of service – 95% optimun and good- call center for orientation – special orientation’s attends- Lab interaction human-machine for eletronic services test - www.citizen for searching of services- local support for xerox, photos, bank, writing implements- in down town, citizens can use the infrastructure of Poupatempo for centralize information, donative, and local community events (integration with community).- in Brazil 67% of users prefer presencial services

  8. Poupatempo - Time Save Links – only in portuguese language Book of Poupatempo experienceRebuilding the public sector http://www.poupatempo.sp.gov.br/livro.htm Legislation:http://www.poupatempo.sp.gov.br/legislacao/index.htm site of public services integration:www.cidadao.sp.gov.brIT Governance (Council for Quality of Public Administration)www.cqgp.sp.gov.br phone: 55 11 2193-8823 Truck was expensive formobile unit of servicenow we use bus.

  9. 10 Fixed Unit of Service of Poupatempo average cost p/unitUS$ 220,000/mouthaverage works 470 Sé Luz Itaquera Santo Amaro S. Bernardo Guarulhos Campinas Centro Campinas Shopping S.J.dos Campos Ribeirão Preto

  10. Public Services Integration in other States of Brazil

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