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Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM)

U.S. Department of Veterans Affairs Veterans Benefits Administration. U.S. Department of Veterans Affairs Veterans Benefits Administration. Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM) Chris Hluchyj, VRM, SEP Business Lead April 17, 2013.

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Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM)

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  1. U.S. Department of Veterans Affairs Veterans Benefits Administration U.S. Department of Veterans Affairs Veterans Benefits Administration Stakeholder Enterprise Portal (SEP) Veterans Relationship Management (VRM) Chris Hluchyj, VRM, SEP Business Lead April 17, 2013

  2. U.S. Department of Veterans Affairs Veterans Benefits Administration U.S. Department of Veterans Affairs Veterans Benefits Administration • What is the Stakeholder Enterprise Portal (SEP)? • Secure • Single Access Point web-based portal • URL: www.sep.va.gov • Can be accessed anywhere internet connection is available • External business partners who support Veterans • Veteran’s Service Organizations • Clinicians • Employers • And more

  3. U.S. Department of Veterans Affairs Veterans Benefits Administration U.S. Department of Veterans Affairs Veterans Benefits Administration • Where are we?

  4. U.S. Department of Veterans Affairs Veterans Benefits Administration • The impacts of SEP… • …for the Veteran and VSO • Provides a secure way of doing business • Offers real time acceptance of a 21-22 request • The VSO is able to view the same information the Veteran does in eBenefits • VSO’s can create a compensation 526 claim and preserve the initial date of claim for the Veteran • The VSO and Veteran can work remotely and still provide assistance • Less calls to the National Call Centers • Claims are completed faster, more accurately and go directly into VBMS for processing

  5. U.S. Department of Veterans Affairs Veterans Benefits Administration • VSO Support • …If I have a question who do I contact? • 1 • 2 • 3

  6. U.S. Department of Veterans Affairs Veterans Benefits Administration • Backup Slides

  7. U.S. Department of Veterans Affairs Veterans Benefits Administration • Veteran can check their POA in eBenefits

  8. U.S. Department of Veterans Affairs Veterans Benefits Administration • Veteran can request VSO representation in eBenefits Veteran submits electronic 21-22

  9. U.S. Department of Veterans Affairs Veterans Benefits Administration • Remote Proof and PIV login • Coming in Late February Release

  10. U.S. Department of Veterans Affairs Veterans Benefits Administration • Remote Proof Level 3 Credential

  11. U.S. Department of Veterans Affairs Veterans Benefits Administration • Manage Power of Attorney (POA) Requests

  12. U.S. Department of Veterans Affairs Veterans Benefits Administration • Manage Power of Attorney (POA) Requests

  13. U.S. Department of Veterans Affairs Veterans Benefits Administration • Search for Veterans— Access VDC, Payment History , and Claims Status

  14. U.S. Department of Veterans Affairs Veterans Benefits Administration • Claims Status through SEP Displays what evidence is needed to complete the claim

  15. U.S. Department of Veterans Affairs Veterans Benefits Administration • Payment History through SEP

  16. U.S. Department of Veterans Affairs Veterans Benefits Administration • Access VDC through SEP Preserve the initial date of claim

  17. U.S. Department of Veterans Affairs Veterans Benefits Administration • QUESTIONS?

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