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Listening

Listening. 101. Objectives. To identify and explain two important types of listening To understand poor listening habits and reasons for not listening To explore and understand different listening skills. 2.

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Listening

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  1. Listening 101

  2. Objectives To identify and explain two important types of listening To understand poor listening habits and reasons for not listening To explore and understand different listening skills 2

  3. Listening is the process of hearing and focusing your attention to understand and remember an oral message Listening 101 3

  4. Four steps are required in the listening process hearing- is a function of the ears, intake of information focusing attention- concentrating on the speaker and what he/she says understanding- attaching a meaning to the speaker’s message remembering-accurately paraphrasing something you have just heard Listening 101 4

  5. Two important types of listening Listening 101 ACTIVE casual 5

  6. Typically occurs in a formal situation, such as school, interviews and work Allows listener to acquire information, solve problems and persuade/dissuade the speaker Requires complete attention on the speaker and strong listening skills Active Listening 6

  7. Casual Listening Typically occurs in an informal situation, such as when we are with our friends Includes listening for: pleasure amusement recreation relaxation Allows listener to relax and enjoy the conversation Sometimes called passive listening 7

  8. Reasons for Listening To relax such as listening to good music To obtain information adults gain an estimated 90% of information by listening To express interest says the person you are listening to is important To discover attitudes helps identify the speaker’s true feelings through nonverbal cues 8

  9. Reasons for NOT Listening Distracting interruptions Thinking about something else Disagreeing with the speaker Assuming what the speaker will say Having difficulty hearing or understanding the speaker (e.g., foreign accent) Misunderstanding the speaker Can you recall a time when you remember NOT listening because of one of these reasons? 9

  10. Stereotyping the speaker or message being delivered Dismissing subjects as uninteresting Faking attention Looking for disruptions Listening for details rather than main points Failing to notice body language and facial expressions Poor Listening Habits 10

  11. Sit up straight, do not slouch against the back of the chair Tilt face toward the channel of communication Maintain eye contact Ensure body language and facial expressions match the message you are trying to send Body Position 11

  12. Concentrate Listen to the speaker's message without stereotyping or judging Avoid analyzing the delivery example: do not count the number of times the speaker says “Uh” Pick out main points rather than getting bogged down in the details Ignore interruptions and distractions 12

  13. Prompt and Ask Questions Provide feedback conveying you are interested examples: nod, facial expressions, body language Restate message for further clarification Ask questions for further explanation Remember: there is a reason you have one mouth and two ears it is essential to improve your listening skills to become an effective communicator 13

  14. Based on what you have learned, make a list of your strengths and weaknesses as a listener How can you improve your listening skills? Are You an Effective Listener? 14

  15. Quiz In what type of situation does active listening typically occur? In what type of situation does casual listening typically occur? (T/F) Casual listening requires the listener to pay more attention than active listening. What is an example of a poor listening habit? List three reasons for not listening. Explain what you have learned about listening skills, which will make you a more effective communicator. 15

  16. Acknowledgements Alessandra, Tony, PhD. “Sixteen Commonsense Listening Tips”. Alessandra.com. http://www.alessandra.com/freeresources/16CommonSenseListeningTips.html University of Minnesota Duluth. “Listening Skills”. http://www.d.umn.edu/student/loon/acad/strat/ss_listening.html CEV00618 Are You Listening? CEV00712 Just Between Us: Communication 101 International Listening Association. http://www.listen.org Production Coordinator Krista Scott Production Manager Geoff Scott Graphics Editor Allison Mangold Executive Producer G.W. Davis © MMVII CEV Multimedia, Ltd. 16

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