HERTS URGENT CARE

1. HERTS URGENT CARE ‘Local clinicians working together with you to develop high quality Urgent Care Services in Hertfordshire’ Dr Tony Davies 22.11.2007

2. Three into One • HOOHs Herts Out of HoursService based in Hertford • STARDOC St Albans and RegionDoctors On Call • Primary Care PCT led OOHs servicebased in Stevenage

3. HERTS URGENT CARE – WHY?

4. Satisfaction with the person you saw or spoke to

5. Satisfaction with initial telephone contact and post consultation

6. HERTSURGENT CARE AND THE NQRs

7. NQRs 9 & 12 PATIENT TELEPHONE CALL HANDLER ACPP I of ILTC 999 3 MINUTES URGENT OTHER DCA 20 MINUTES DCA 60 MINUTES CLEAR OUTCOME FOR PATIENT F2F LESS URGENT 6 HOURS EMERGENCY 1 HOUR URGENT 2 HOURS

8. NQR quarterly report

9. HERTS URGENT CARE

11. September 2007… Conservative leader David Cameron said he would “renegotiate the GP contract to transfer responsibility for out-of-hours from primary care trusts to GPs”…and that he would…“allow GPs to hold budgets on behalf of their patients, making them responsible for commissioning out-of-hours either through their own practice or, say, a GP co-operative.” Now there’s a novel idea…!