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Enhancing Health Care and Sales Skills: Sector Skills Alliance Pilot in Bulgaria

The pilot phase of a Sector Skills Alliance for training in health care and food supplement sales targeting people with disabilities, unemployed individuals, and trade representatives. Training methods include e-learning, group sessions, and apprenticeships. Feedback from participants has been positive, highlighting the relevance and usefulness of the training modules provided. The program aims to improve the quality of products and services offered in the health care sector, benefiting both consumers and professionals.

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Enhancing Health Care and Sales Skills: Sector Skills Alliance Pilot in Bulgaria

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  1. H-CARE: “Launching of Sector Skills Alliancefor Training & Apprenticeship of Health Care and Food Supplements Salespersons” PILOT PHASE IN BULGARIA Presented by: ANDREAN LAZAROV

  2. Profile of the participants • People with disabilities; • Unemployed people; • Young entrepreneurs; • Trade representatives of food supplements companies; • Sales persons of assistive technologies for people with disabilities; • Nutritionists; • Owners of holistic centres for well-being and healthy nutrition; 63 learnersout of initially planned – 30 All provided application and consent forms

  3. Scope of piloting • Cities – Plovdiv, Sofia, Smolyan, Stara Zagora, Burgas, Banya, Sliven, Vratsa, VelikoTurnovo, Pleven

  4. Training approaches • E-learning – 70% • Group sessions – 20% • Apprenticeship – 10%

  5. Average of training activities • Average face to face activities – 20 hours • Average e-learning training – 120 hours • Technical issues: some partners have problems with registration – the automatic confirmation email was in their SPAM folder • No revisions for changing of content!

  6. Induction training1st Group

  7. Induction training2nd Group

  8. Induction training3rd Group

  9. Induction training4th Group

  10. Midterm meetings • The main goal of these meetings was to monitor the progress of piloters.

  11. Feedback about the training modules • All modules were well accepted; • The piloters identified as the most useful the following modules: • Module 3: Trading with medical devices and assistive technologies • Module 4: Trading with food supplements • Module 5: Communication & Work with disabled customers • Module 7: Entrepreneurship skills • Module 8: E-commerce • Module 9: Internship

  12. Apprenticeship in Bulgaria • Companies in the food supplement sector • Siberian Health – Multinational company • Schussler salts • Bio Doctor • VeleviFarma • Companies in the assistive technologies sector • Starkey Bulgaria • VM Consult

  13. Quotations from piloters • Elena Hristova, nutritionist – “H-Care platform is useful, flexible, and comprehensive. I receive extensive knowledge that I will apply in my daily practice”; • Maya Bekirska, assistive technologies sales manager – “The new profession is extremely needed and I am convinced that this will improve the quality of supply of these specific products. This is mainly in favour of consumers” • SlavkaKrasimirova, unemployed person – “H-Care training platform is the chance that I was waiting for for many years. Now I am motivated to find a new suitable job for me.”

  14. Quotations from piloters • DidiDeneva, assistive technologies sales person and carer of a person with disabilities – “Thanks to the H-Care programme, I update my knowledge and receive new skills that will contribute to my career development. Although, I am experienced in the field of disabilities, I get a lot of new and contemporary knowledge and attitudes;” • ZoyaIvanova, nutritionist – “H-Care programme is very suitable for in-house trainings. I will use it on regular basis to train newly recruited staff.”

  15. Next steps • Finalisation of the piloting phase – 25/06/2016 • Gathering feedback through evaluation questionnaires – 25/06/2016 • Preparation of national report 15-30 June 2016 • Preparation of case studies

  16. Zgura-M Contacts ZGURA-M 6, NaydenGerov Str. Plovdiv 4000 Bulgaria Tel: (+359 32) 68 53 66 e-mail: zguraprojects@gmail.com website: http://www.zgura-m.eu/

  17. The end… THANK YOU FOR YOUR ATTENTION!

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