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NFS Administrative shared service

NFS Administrative shared service. Project overview. Company Forum. July 2012. Improve NFS’ administrative support ratio through – Functional skills categorisation Creation of support groups Staff redeployment to under resourced functions

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NFS Administrative shared service

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  1. NFS Administrative shared service Project overview Company Forum July 2012

  2. Improve NFS’ administrative support ratio through – • Functional skills categorisation • Creation of support groups • Staff redeployment to under resourced functions • Relieve the operations manager from administrative burden to focus on operational performance improvement through – • Access to an appropriate level of administrative support for all line managers. • Specialised support service capacity. • Improved work distribution among administrative/secretarial staff. • Establish development path for administrative support staff

  3. Establish project team (HR managers & consultants) • Project to comprise of data analysis, Design and implementation phases (3 Phases) • Data collection through focus groups cross organisational (CS/CNS/CS) • Administrative staff re functions and time demands • Management (M6/5/4) re required support functions, level & frequency • 100% Population participation following focus groups’ inputs • Project team to meet on delivery of milestones to deliberate results and next steps • Periodic feedback to executive team • Continuous engagement with staff concerned

  4. Population feedback through web interface Data collection phase 1: Establish demograpics October/November 2012 Executive sign-off Data collection Phase 2: Focus groups September 2012 September 2012 Implementation September 2012 August 2012 May 2012 Staff briefing July 2012 April 2012 Data Analysis & scenario creation Socialise project objectives with Organised Labour

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