Responding to Change

1. Responding to Change AM Standard Operating Procedure

2. Integrated Operating Plan Assumptions • Automated letters are maximized • Office is currently an AFSM 100 or 1000 site • Standard ‘A’ is separated from FC • Arrival times at the unit are correct • 80% of cased letters and 100% of cased flats are available at carrier arrival time Responding to Change

3. Delivery Supervisor AM SOP • AM SOP Is A Roadmap To Utilize • Current Programs • Policies • Procedures • And Facilitate: • Improving Efficiencies • Matching Workload To Work Hours • Stabilizing Route Structure And Staffing Responding to Change

4. Postal Regulations Inquiry Manual (PRIM) • All issues addressed within this training are contained in the M39, F21, M41, and ELM. • This training will provide excerpts for your use addressing all items identified. • "Experience is not what happens to you; it's what you do with what happens to you.“ Aldous Huxley • “If you can learn from hard knocks, you can also learn from soft touches.” Carolyn Kenmore • “Manage things, lead people” Ted Paskiewicz Responding to Change

5. PRIM - Purpose • To provide the supervisors and managers with a "pocket sized" quick reference to the rules and regulations pertaining to the daily duties and responsibilities of the delivery unit employees. • To provide a source for quick and accurate answers, along with references, to the more common questions and inquiries that arise during the supervision of a delivery unit. • To provide tools for the supervisor to insure the safe, effective and efficient operation of a delivery unit. Responding to Change

6. PRIM – Ten Major Sections • Duties and Responsibilities of the City Carrier • Office Duties • Street Duties • AVUS Procedures • Grievance File Checklist Responding to Change

7. PRIM – Ten Major Sections • Reference Index • Fast Find Index • AMS and Route Edit Books • Supervision Tools • DOIS Responding to Change