UBT Performance Update: Trends in Team Development and Impact

1. Unit-Based Team Performance Update Trends in team development and impact September 2011

2. UBTs’ Developmental Status and Goals Kaiser Permanente will meet the goal of doubling the number of high-performing teams in 2011. Total number of UBTs at all levels of performance: 3,411 as of August 2011 1 1

3. Developmental Status of Teams by Region • Team status across the regions varies: • Variation in number and percentage of high-performing (Level 4 and 5) teams across regions. • Regions with low numbers of high-performing teams are planning more aggressive goals than the national target (i.e., more than doubling their high-performing teams). 2

4. Concentration and Variation in Performance The percent of high-performing teams varies widely by location Source: UBT Tracker 3

5. A Regional Analysis of UBTs Shows: • It’s the way they work – The departments with the greatest level of success handle operational issues and improve performance on a daily basis with the involvement of their full unit. • Teams’ projects are moving beyond PSP goals(patient satisfaction, workplace safety and attendance) – Most focus on affordability or employee well-being. • Relationships –Every level (sponsors, co-leads, teammates) talks about the importance of having strong, open relationships, which provide the foundation for transparency, full team engagement and the trust that helps resolve conflicts. • Sponsorship –Management sponsorship especially is strongly correlated with teams that report achieving or sustaining targeted results. • ‘Walk the Talk’ and ‘Talk the Walk’ –Consistently visible collaboration across management and labor sponsors and co-leads is a critical component of continuous improvement culture and producing results. Source: UBT Tracker 4 4 4