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Quality and Savings: Creating a Multi-Institutional Online Tutoring Service

Quality and Savings: Creating a Multi-Institutional Online Tutoring Service. Carolyn Rogers, MSOB Coordinator of Online Student Services Connecticut Distance Learning Consortium Sloan-C International Conference on Asynchronous Learning Networks. Formation of CTDLC--1998. WWW.CTDLC.ORG

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Quality and Savings: Creating a Multi-Institutional Online Tutoring Service

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  1. Quality and Savings: Creating a Multi-Institutional Online Tutoring Service Carolyn Rogers, MSOB Coordinator of Online Student Services Connecticut Distance Learning Consortium Sloan-C International Conference on Asynchronous Learning Networks

  2. Formation of CTDLC--1998 WWW.CTDLC.ORG Members: 39 Higher Ed; 10 Affiliates

  3. Why Build Collaborations • Important for students, faculty, staff • Cost Savings • Net Gain that outweighs pain of collaborating

  4. Results • Build trust • Partners, not competitors • Members learned to think and work outside their institutional boundaries • Members can provide a service that alone they could not afford • Members have ownership of the service- its design and delivery

  5. Online Tutoring Participating Institutions • Four Private 4-year institutions • Three Public 4-year institutions • Eight Public 2-year institutions

  6. Online Tutoring -- Model Cost Saving Collaboration Institutional Ownership CTDLC Coordination

  7. Online Tutoring http://www.etutoring.org

  8. Online Tutoring Growth Institutions: Fall 01= 7 Spring 04= 15

  9. Develop and Nurture a Sense of Collaboration

  10. Importance of Coordinator’s Role • Facilitator • Trainer • Evaluator • Supervisor • Quality Control Manager • PR Rep • Design Consultant • Cheerleader

  11. Support Program Growth at Two Levels • Group Planning -Semester Planning, Develop Standards, Policies, and Procedures • Action Planning at the Local Level - Site visits, presentations, marketing planning and materials

  12. Utilize Collaborative Members’ Expertise • Program Standards Developed by Committee of Writing Experts

  13. Ongoing Program Evaluation • Conduct Program Assessments • Utilize Online Archives to Track and Report Student Usage • Utilize Archives to Monitor Quality • View Program Development and Improvement as Ongoing

  14. Lessons Learned from Collaboration • Put students first • Collaboration is time consuming • It requires upfront planning • The process makes the end product stronger and creates ownership • Project Directors are key

  15. More Lessons • Who else comes to the table matters • Online services are for everyone (not just distance students) • Incentives help • Coordination is essential and the coordinating skills are important

  16. Q&A

  17. Thank You • Carolyn Rogers Coordinator of Online Student Services crogers@ctdlc.org • More information: www.eTutoring.org www.ctdlc.org

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