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CWINS PROVISIONING

CWINS PROVISIONING. USERGROUP MEETING PRESENTATION. Introduction. The purpose of the presentation is to provide CLECS with an overview of the acceptance process for Unbundled Network Element (UNE) Loop orders and the MISSED APPOINTMENT (MA) process. UNE LOOP PROCESS.

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CWINS PROVISIONING

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  1. CWINS PROVISIONING USERGROUP MEETING PRESENTATION

  2. Introduction • The purpose of the presentation is to provide CLECS with an overview of the acceptance process for Unbundled Network Element (UNE) Loop orders and the MISSED APPOINTMENT (MA) process.

  3. UNE LOOP PROCESS STEPS TO SUCESSFUL TURN-UP

  4. REVIEW WORKLIST LOG OWNERSHIP COMPARE WORDDOC VERIFY CO WORK IS COMPLETE PRE-DUE DATE TESTING INITIAL PRE-DUE DATE TESTING ADDITIONAL VERIFY PENDING OUTSIDE DISPATCH PRE-DUE DATE CALL PTD / DUE DATE TEST INITIAL PTD / DUE DATE TEST ADDITIONAL TURN-UP TO CLEC PROCESS COMPLETE!!

  5. TESTING OPTIONS

  6. COOPERATIVE TESTING • For either installation or maintenance, BellSouth may choose to dispatch. • The Outside Technician (OST) will contact Customer Wholesale Interconnection Network Services (CWINS) from the demarc and offercooperative testingwith the CLEC. • CLECS have the opportunity to have cooperative testing on Due Date (DD) or Plant Test Date (PTD).

  7. DEFAULT ACCEPTANCE

  8. DEFAULT ACCEPTANCE • Occurs when the CLEC does not call BellSouth within the time-frame specified under "Default Time to Accept" to report a trouble or to ask for an extension of the acceptance window.

  9. DEFAULT ACCEPTANCE

  10. MISSED APPOINTMENT

  11. MISSED APPTOINTMENT • Occurs when the provisioning process is delayed past the current Due Date (DD) and the CWINS Centers perform specific tasks to protect the end-users service and status. • The Missed Appointment(MA)order and any related orders will continue to be tracked either within the CWINS or by the LCSC.

  12. MA STATUS • This may include changing the service order status in the Service Order Communication System (SOCS) to Missed Appointment (MA). • The order will need either a Supplemental Date (SD), provided by the CLEC or it will be cancelled after 10 days.

  13. BST / COMPANY MISS • The Customer Wholesale Interconnection Network Services Technician (CWINS) will place the appropriate Missed Appointment (MA) Code on the order in the Service Order Communication System (SOCS). • A Missed Function Code (MFC) will be applied to the order in the Work Force Administration System (WFA) and a Supplementary Date (SD) will be applied to the order in the Service Order Communication System (SOCS) to Due Date +1 work day.

  14. CLEC MISS • If the CLEC or end-user is not ready on DD+1, the order will be placed in MA status in SOCS. • A detailed remark noting reason for miss along with CWINS tech name and contact number and the correct MFC code will be entered in WFA. • LCSC will retrieve and clarify the order back to the CLEC to have the CLEC submit a "supp" for a new DD.

  15. CUSTOMER NOT READY • Occurs when the subscriber or representative is not ready for service at the time of the pre-arranged technician's visit. • It can occur when items which are to be provided by the subscriber or subscriber's representative have not been furnished or are not satisfactory.

  16. CUSTOMER NOT READY - CAUSES • These causes include, but are not limited to the following: • No conduit or backboard available • Developer may have cut cable or conduit • Military installations requiring government approval for placement or replacement of facilities have not been met

  17. Cont…. • Situations where the service provider is required to meet the BST representative and fails to fulfill the commitment, resulting in a missed appointment • No dial tone provided by CLEC on due date for conversion orders.

  18. ADDITIONAL RESOURCES • CLEC CARE PACKAGES • CUSTOMER CARE REPRESENTATIVE

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